Settings and activity

11 results found

1. RingSense agent performance report

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Mar 5, 2025

2. Have option to access and delete AI Notes on Admin portal

   21 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joselino supported this idea  ·  Dec 11, 2024

3. I want the ability to ignore calls coming in on a call queue

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joselino supported this idea  ·  Dec 11, 2024

4. Show all Scorecards in RingSense calls regardless of call category

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   We’re excited to announce that, based on your feedback, RingSense now supports displaying all scorecards, irrespective of the call category. The scorecards are sorted by default by the scorecard targeting filters.

   Joselino shared this idea  ·  Nov 20, 2024

5. Add Launch external app or website on DeskPhones

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Sep 3, 2024

6. Aggregate Reports for Call Metrics

   5 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live on your account.

   
   

   As an admin or manager, you can navigate to Coaching → PowerSkills, where you’ll find aggregated metrics for various PowerSkills, along with comparisons between individual reps and the overall team average.

   
   

   
   

   Joselino shared this idea  ·  Aug 22, 2024

7. Voicemail to text to have an option to allow profanity

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Jun 18, 2024

8. Have the ability to forward a call to an external number including its extension

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Jun 10, 2024

9. Convert RC Toll-free number to a QR code

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Jun 5, 2024

10. Show the number of the original sender when forwarding fax to an external

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    0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    Joselino shared this idea  ·  Apr 23, 2024

11. Outbound call settings for transfer type calls

    4 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Joselino shared this idea  ·  Apr 19, 2024