Settings and activity

11 results found

1. RingSense agent performance report

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Edit…  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Mar 5, 2025

2. Have option to access and delete AI Notes on Admin portal

   15 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joselino supported this idea  ·  Dec 11, 2024

3. I want the ability to ignore calls coming in on a call queue

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joselino supported this idea  ·  Dec 11, 2024

4. Show all Scorecards in RingSense calls regardless of call category

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   We’re excited to announce that, based on your feedback, RingSense now supports displaying all scorecards, irrespective of the call category. The scorecards are sorted by default by the scorecard targeting filters.

   
   

   Joselino shared this idea  ·  Nov 20, 2024

5. Add Launch external app or website on DeskPhones

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Sep 3, 2024

6. Aggregate Reports for Call Metrics

   5 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We've now added this idea as part of our upcoming quarterly roadmap. We will send a note here once the feature is live on your account

   Joselino shared this idea  ·  Aug 22, 2024

7. Voicemail to text to have an option to allow profanity

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Jun 18, 2024

8. Have the ability to forward a call to an external number including its extension

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Jun 10, 2024

9. Convert RC Toll-free number to a QR code

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Joselino shared this idea  ·  Jun 5, 2024

10. Show the number of the original sender when forwarding fax to an external

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    0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    Joselino shared this idea  ·  Apr 23, 2024

11. Outbound call settings for transfer type calls

    4 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Joselino shared this idea  ·  Apr 19, 2024