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  1. Smart notes (AI) when transferring calls (Fix)

    17 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Karishma supported this idea  · 

  2. Add the ability to enable/disable the AI Notes feature on transferred calls.

    13 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Karishma commented  · 

    This feature is fairly necessary as all calls are shared within each of the department. i.e. one number for our customer service and the calls are routed/transferred to different numbers and extensions. It is important that all types of calls have the same transcription functions.

    Karishma supported this idea  · 

  3. Enable AI transcription on Desk phone

    266 votes

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    Planned  ·  72 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Karishma commented  · 

    Very important to have AI using deskphones as not everyone answers calls using desktop app.

    Karishma supported this idea  ·