Enable Call Recording for AI Receptionist Interactions
Summary:
Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.
Description:
Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.
Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:
Improve quality assurance and training by reviewing how the AI interacts with callers.
Support compliance or internal audit requirements where full call recordings are necessary.
Assist in troubleshooting call handling issues that may occur during the AI portion of the call.
Proposed Solution:
Implement a feature that enables optional audio recording of the AI Receptionist's portion of the call. This recording could be stored along with the transcript and linked to the overall call log for easy access.
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Ramilito
commented
Hi Team,
Ben Garret from partner support would like this feature available in future product release.
Regards,
Ramilito Carillo
He
Technical Support- APAC
Connect with me:
Australia: 1 (800) 935-915
US: 1 (888) 898-4591
ramilito.carillo@ringcentral.com