← RingCentral Ideas

Settings and activity

21 results found

  1. Include contents of SMS/MMS on the Logs

    35 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ramilito supported this idea  · 
    An error occurred while saving the comment
    Ramilito commented  · 

    For case id 27015768- StoreOne Properties, Client want this feature available in the future as per his business requirement.

    Regards
    Ram Carillo
    APAC Support Team

  2. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Ramilito commented  · 

    Hi Team,

    this feature suppose to be added or planned to be added on March 2024 Q2 2024 but no update since then. I would like to know if there is another roadmap, plans to have this feature available this year 2025.

    I am following this on behalf of Mega Refunds Tax Group as this feature is important to their business.

    Regards
    Ram Carillo
    APAC Support Team

  3. Ability to disable Glip/Messaging and Global app control

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Ramilito commented  · 

    voting on behalf of Nathalie for -Farmers Insurance - Barry Hale

    Ramilito supported this idea  · 

  4. CNAM feature for Canada

    84 votes
    Under Review  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ramilito commented  · 

    Hi this is for my client request.

    Customer Name: Jawad Cheema
    Company Name: burlington local cabs

    An error occurred while saving the comment
    Ramilito commented  · 

    Feature wherein like the RC CAN numbers that we can manually push CNAM.

    Currently other region cant use cnam, including canada via article https://support.ringcentral.com/article-v2/Caller-ID-Name-Limitations-Outbound-Caller-Name-CNAM.html?brand=RC_US&product=RingEX&language=en_US

    Ramilito supported this idea  · 

  5. Update CNAME for all Carries in US and Canada

    53 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Ramilito commented  · 

    Voting in behalf of
    Customer Name: Jawad Cheema
    Company Name: burlington local cabs

    Ramilito supported this idea  · 

  6. Add ring group to call queues

    23 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ramilito supported this idea  · 

  7. A phone button that divert and undivert calls from 3rd party number for convinience

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ramilito shared this idea  · 

  8. CompleteAudio while connecting that runtime of 52 second even if the Maximum caller waiting time in queue under Wait settings is 20 seconds

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Ramilito shared this idea  · 

  9. smokeball CRM integration

    2 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Ramilito shared this idea  · 

  10. add minimum of 3 number of callers allowed in queue

    23 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ramilito shared this idea  · 

  11. Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension

    6 votes
    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    An error occurred while saving the comment
    Ramilito commented  · 

    +1 Vote

    Ramilito supported this idea  · 

  12. ability to use desktop on Voip blocked country like egypt- For Freedom Trans LLC

    1 vote
    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ramilito shared this idea  · 

  13. social security number for TCR registration instead of EIN - David Jordan Insurance Agency (case 23111049)

    1 vote
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Ramilito shared this idea  · 

  14. free phone upgrade for out of warranty phones

    1 vote
    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ramilito shared this idea  · 

  15. audit trail for who create modify remove dashboard on analytics

    1 vote
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ramilito shared this idea  · 

  16. key Template inquiry for yealink

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ramilito shared this idea  · 

  17. Immediately upload fax document file for scheduled faxes.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Hold and Transfer on main screen

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Ramilito commented  · 

    Hi Team,I am helping the customer I do have kevin for Z MoversHe would want to have the hold button display on the RC app mobile main screen as currently before he can place the call on hold, he need to have to click on the 3 dots as attached on the photo He want either the video icon replaced by the hold button on the appRegardsRam CarilloRC Support

  19. Voice Changer for RingCentral Phone/Desktop/Mobile/Web app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Voice Changer for RingCentral Video Meeting

    2 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
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