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42 results found

  1. want to bring the phone app on the desktop computer

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ramilito shared this idea  · 

  2. email verification code each time log in to rc service

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Allow multiple supervisors to monitor a call simultaneously

    74 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ramilito supported this idea  · 

  4. create a call queue without a manager

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ramilito shared this idea  · 

  5. Enable Call Recording for AI Receptionist Interactions

    5 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Ramilito commented  · 

    Hi Team,

    Ben Garret from partner support would like this feature available in future product release.

    Regards,
    Ramilito Carillo
    He
    Technical Support- APAC
    Connect with me:
    Australia: 1 (800) 935-915
    US: 1 (888) 898-4591
    ramilito.carillo@ringcentral.com

    Ramilito supported this idea  · 

  6. remove E999 requirement to setup a user

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Listen to Recorded Calls Through Mobile App

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ramilito supported this idea  · 
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    Ramilito commented  · 

    Hi Team,

    Would like to follow up on this. Our client System Wide Services would like to have facility on mobile app call recording section, that she can receive all the recorded calls this include call coming on the call queue. This is helpful for her as they do most of the field work and dont have access on the computer.

    Regards,
    Ram Carillo
    APAC Support

  8. AI is not speaking the caller language entirely all through out the call flow

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Ramilito shared this idea  · 

  9. lock ringer of yealink

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Ramilito shared this idea  · 

  10. can i scheduled an sms on the RC app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Ramilito shared this idea  · 

  11. CNAM for a mobile carrier

    106 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ramilito supported this idea  · 

  12. Auto Dialer in using Ringcentral app

    39 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ramilito commented  · 

    Hi Team,

    DoneDesk VA, want to have this feature enable in feature update

    Regards,
    Ram Carillo RC APAC Team

    Ramilito supported this idea  · 

  13. Add notification option "by task" when missed calls or voicemail occurs

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Ability to **respond** to short code SMS messages.

    193 votes

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    Under Review  ·  36 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Ramilito commented  · 

    voting on behalf of MJM Online case id 29858338

    Ramilito supported this idea  · 

  15. analytics retention policy

    70 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ramilito commented  · 

    Please include my customer from Care One
    Client prefer to have the analytics historic report from the start they avail ringcentral.
    from 2020-2025.

    Regards,
    Ram Carillo
    RC Tech

    Ramilito supported this idea  · 

  16. Answer incoming call when engaged on another call

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ramilito commented  · 

    Hi Team,

    adding a comment on customer behalf

    My client from Shalom Insurance Agency LLC want a feature when he accept a call without putting the call on hold, he can still accept another call.

    Regards,
    Ram Carillo

  17. Increase SMS character capacity from 1000 to 2000

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ramilito commented  · 

    Hi Team,

    I am writing this on behalf of the customer.
    Client want to extend his frustration that he cannot send sms more than 1000 characters.

    here is his case 28963024

    Please let him notified once this request is granted.

    Company Name: TTK Custom Services LLC
    Email Address: tyler@ttkcustomservicesllc.com

  18. Improvement for Pausing and Stopping Automatic Call Recordings

    56 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ramilito commented  · 

    Hi Team,

    Voting on behalf the customer. Turn out that after putting the caller on hold for an 1 hr of conversation. it only record the first half of the call

    UID UID: 1394111051
    Case
    28920737

    Ramilito supported this idea  · 

  19. AI back up extension goes to message only extension

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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  20. If there any RC system update user should not only be advise but also informed about the result. like if the update prompt them to log off

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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