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53 results found

  1. AI Receptionist DND Awareness

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Disable "AI is taking notes" when on call

    186 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    An error occurred while saving the comment
    Corporate commented  · 

    Ability to Disable AI Announcement.

    Right now, we can only customize the AI announcement. We would like to disable it completely without disabling the AI Note feature.

    Corporate supported this idea  · 

  3. Extend Message Data Export Date Range

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  4. Answer % for Outbound call - Anlaytics

    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Flexible Scheduling Intervals & User Assignment Options

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Enable Sequence Customization Within Custom Rules

    1 vote

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  7. Automated Birthday SMS

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  8. Support for True Color Fax Transmission

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  9. Allow Admins to Delete Analytics Data Before the 6-Month Retention Period

    1 vote

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  10. Route IVR Menu Key Press to Company Greeting

    1 vote

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  11. Option to Disable Call Waiting Beep on Call Queue

    4 votes

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  12. Option to Disable “Switch Call to This Device” Banner

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Auto-Connect Calls in IVR Menu When No Option Is Selected

    2 votes

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  14. Workflow Builder Access Control in RingCentral App

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Support for Distinct Device Recognition Across Mobile and Desktop Apps

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Ability to Retrieve Deleted Notes

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Ability to Delete Other Users SMS History

    1 vote

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  18. Display Inbound/Outbound Icons for Each Line in Expanded Call Log View

    1 vote

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  19. Automated Task Creation & Daily Summary from Call Transcripts

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  20. Analytics Report view on RingCentral App For Non-Super Admin

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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