Feature Title:
Support Microsoft 365 (MS365) Calendar Integration for AI Receptionist Appointment Automation

Product / Area:
AI Receptionist – Appointment Scheduling

Current Behavior:
At present, the AI Receptionist can only automate appointment creation using Outlook Calendar or Google Calendar. These are the only two supported calendar integrations for automatic scheduling.

Requested Enhancement:
Enable Microsoft 365 (MS365) Calendar integration as an additional option for automating appointment creation through the AI Receptionist.

Proposed Behavior:
When AI Receptionist books an appointment, customers should be able to select Microsoft 365 Calendar as the target calendar, allowing appointments to be automatically created and synced within their MS365 environment.

Business Justification:

Many customers rely heavily on Microsoft 365 as their primary productivity and scheduling platform.

The lack of native MS365 Calendar support limits adoption of AI Receptionist for customers standardized on MS365.

Providing MS365 Calendar integration reduces manual scheduling, improves workflow efficiency, and enhances the overall AI Receptionist experience.