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Settings and activity

67 results found

  1. Ability to Send RingCX Queue Calls to Voicemail When Declined

    1 vote

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ryan shared this idea  · 

  2. Coaching Page – Multi-Team View and Comparison (RingSense)

    16 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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  3. Ability to Customize AI Compliance Prompts

    2 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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  4. Reinstate Team and Default User Assignment in “Ask an Expert”

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  5. Ability to Configure Security and Operational Settings Per Agent (Not Limited to Agent Role)

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  6. Clarification of Call Queue After-Hours Schedule Configuration

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ryan shared this idea  · 

  7. SMS Automator - Delay SMS and MMS feature

    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Ryan supported this idea  · 

  8. Increase or Customize Active Device Limit for RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Show Indicator for Inbound Queue Callback on Agent Side

    5 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ryan shared this idea  · 

  10. RingCX Voice Connection (RingCentral Phone) Call Control Enhancement

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ryan shared this idea  · 

  11. Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Separate Notification Audio from Headset Audio

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  13. User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Display Rate Center Information During Number Selection in Admin Portal

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Add notification for “Add Contact” template on the admin portal.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Additional Verification for Forgot Password Requests

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  17. Bulk Blocking Numbers in RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. separate Management of Main Numbers and Direct Numbers

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Separate Robocall Blocking Options for Fax and Phone

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  20. Visibility for Faxes Blocked by Robocall in Admin Portal

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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