AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
Andrea
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Mickey
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Subject: Enabling AI Receptionist to Route After Hours Calls
Description: We have enabled the AI Receptionist to answer calls on one of our numbers. The number is not our main number. AIR has been configured to transfer by context, with a number of different rules in place, including a rule to transfer to our customer service extension. However, our customer service is only available for a set number of hours. For, after hours, the calls need to be transferred to an IVR. How can this after hours rule be enabled in AIR?