AIR | Ability to customize conversation style
For Tone: Update the System Instructions to include: 'Act as an empathetic and patient receptionist. Prioritize a warm and welcoming tone over efficiency.'
There should be a specific settings accessible for this and not just picking the avatar or voice profile.
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Steve
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Steve
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There are times AI will answer with a tone like it had a long day and doesn't want to answer the phone (grumpy tone). Can't have this in hospitality.