Request Summary:
Add a configurable option within AIR (AI Receptionist) that allows calls to automatically disconnect after the lead capture process is completed, instead of routing the caller to an extension or another destination.

Current Behavior:
At present, AIR automatically routes calls to a configured extension or destination once lead capture is complete. There is currently no option to end the call immediately after the caller’s information has been successfully collected.

Requested Enhancement:
Introduce a setting or toggle that enables administrators to choose between:

Routing the call after lead capture (current behavior)
Disconnecting the call after lead capture is completed

Suggested Call Flow:

AIR greets the caller
AIR captures lead information
AIR confirms successful submission
AIR plays a customizable closing message
AIR disconnects the call automatically

Business Impact / Use Case:
Some customers use AIR primarily for lead intake and do not require live call routing afterward. Automatically routing calls may:

Create unnecessary call traffic
Cause confusion for callers
Increase missed or abandoned calls
Impact operational efficiency

Providing a disconnect option would improve flexibility and allow businesses to tailor the AIR experience to their workflow requirements.

Example Closing Prompt:
“Thank you for your information. Our team will contact you shortly. Goodbye.”

Requested Benefit:

Improved customer experience
Greater workflow customization
Reduced unnecessary call transfers
Better alignment with lead-capture-only use cases