Granular Admin Controls for ACE Icon Visibility in RingCentral App
Component:
RingCentral App
Current Behavior:
The ACE icon visibility is controlled strictly by an account-wide setting. Turning this setting on enables the ACE icon and its functionality for all users globally, while turning it off disables it entirely for the entire account. There is currently no option for selective deployment.
Proposed Behavior:
Introduce granular admin controls that allow administrators to enable or disable the ACE icon based on user roles (e.g., Admins, Supervisors, Agents), specific departments/custom groups, or individual users. If disabled for a specific user or role, the ACE icon should be completely hidden from their RingCentral app interface.
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Josh
commented
We would also like this feature. We don't want individual non-manager users to see their own call analysis. We want only supervisors, managers, and admins to see call analysis and have access to ACE's insights.