Settings and activity

48 results found

1. AI Receptionist_ Speed of response

   14 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

2. New Skill Request: Send Emails

   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

3. AI Receptionist Call Notes and Summary Output

   27 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

4. Email AI Receptionist Call History Summary After Each Call

   46 votes

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   New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

5. Support DTMF Extension Dialing Within AI Receptionist

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

6. Enable/Disable "Auto log text" globally in RingCentral for Hubspot

   3 votes

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   Planned  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Josh commented  ·  Apr 8, 2026  ·  Edit…  ·  Delete…

   Can't trust that users will always enable this, especially with a large work force!

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   Josh supported this idea  ·  Apr 8, 2026

7. RingSense - Change Audio settings

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Apr 7, 2026

8. Call recordings in Stereo

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Apr 3, 2026

9. Dual channel (stereo) recordings

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   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Apr 3, 2026

10. Disable Call recording announcement

    71 votes

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    New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Apr 3, 2026

11. Recordings - Please record in Stereo instead of Mono

    24 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Apr 3, 2026

12. Integrate Microsoft Copilot with RingCentral

    5 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Feb 20, 2026

13. Start an on-demand call recording through HUD

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh shared this idea  ·  Sep 21, 2021

14. User setting to show current call detail (phone number) or just presence status only in HUD

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh shared this idea  ·  Feb 23, 2021

15. Admin can change other users' presence status and presence message

    30 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh shared this idea  ·  Feb 25, 2021

16. Power Automate Integration

    45 votes

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    Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Josh commented  ·  Feb 15, 2024  ·  Edit…  ·  Delete…

    Sending SMS via Power Automate Flow would be great!

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17. Looking to arrange HUD by Dept/group

    100 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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18. Desk Phone and Desktop application Sync

    107 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Add a wait time for call queues between 1 minute and 30 seconds

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Enable adding of multiple recordings in IVR prompts

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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