← RingCentral Ideas

Settings and activity

36 results found

  1. Start an on-demand call recording through HUD

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Josh shared this idea  · 

  2. User setting to show current call detail (phone number) or just presence status only in HUD

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Josh shared this idea  · 

  3. Admin can change other users' presence status and presence message

    22 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Josh shared this idea  · 

  4. Power Automate Integration

    38 votes
    Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    An error occurred while saving the comment
    Josh commented  · 

    Sending SMS via Power Automate Flow would be great!

  5. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  6. Desk Phone and Desktop application Sync

    93 votes
    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Add a wait time for call queues between 1 minute and 30 seconds

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Enable adding of multiple recordings in IVR prompts

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. The Ability to Use the Prompts Library on Extensions (not just IVRs)

    11 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes
    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  12. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  13. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Josh commented  · 

    Currently, if you are on a call, and another call comes in, the device you are speaking on will not ring but rather a soft beep or a buzz for the mobile app. However, if you have multiple devices all set to ring simultaneously such as the desktop app, mobile app, and desk phone (as all of my users do), then the other 2 devices will audibly ring (sometimes loudly) which is distracting. It would be helpful if ALL devices would recognize that you are on a call, and ALL of them would silence the incoming call sound, instead of just the one device you are talking on.

  14. Looking to see Custom Status in HUD without having to click the profile picture

    46 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  15. Add Home Screen with Favorites or HUD to Android and iOS app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Transfer and Add feature in HUD on RC app

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  17. add HUD feature to apple iphone app.

    113 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Persistent presence 'dots' on Messages/Team chat/Contacts windows.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Allow admins to change user profile information (including pictures)

    124 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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