Currently in ACE You cannot choose who reviews your call. Feedback requests are automatically assigned only to direct managers, making it impossible to send requests to different managers or supervisors.

Request: Add a "Request Feedback From" dropdown so agents can select specific managers/supervisors, or peers.

2) Currently in RingCentral ACE you cannot request additional feedback. Once feedback is complete, there is no option to ask for follow-up feedback or reopen the feedback thread for the same call.

Allow users to submit a follow-up feedback request on an already-reviewed call, complete with a note field (e.g., "Can you double-check timestamp 02:15?").