Feature Request:

Request the ability to independently enable or disable call recording and transcription in RingCX ACE.

Current Behavior:
Recording and transcription are currently tied together. The available configuration is effectively all-or-nothing, meaning administrators cannot disable transcription while continuing to retain the call recording, or disable recording while retaining transcription.

Requested Enhancement:
Provide separate configuration controls for:

Call Recording
Call Transcription

This would allow administrators to choose whether to:

Record and transcribe the interaction
Record the interaction without transcription
Transcribe the interaction without retaining the recording, where technically supported
Disable both recording and transcription

Business Use Case:
Customers may need to retain call recordings for quality assurance, compliance, auditing, or operational purposes while preventing certain conversations from being transcribed. In other scenarios, customers may require transcription for analysis while having different requirements around recording retention.

Having independent controls would provide customers with greater flexibility to align RingCX ACE with their business, privacy, compliance, and quality-management requirements.

Example:
A customer may want the call recording to remain available for QA purposes but prevent the transcript from being generated or retained because the conversation may contain sensitive or internal information.