191 results found
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send notification for Lead via email
Set up and send AIR Leads to Customers email
2 votes -
AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist
The customer would like to have an option in the AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist asks a follow-up question before completing the transfer.
For instance, after the caller says “Loan Officer,” the AI Receptionist would respond with a clarification such as:
“Which site are you referring to? For example, New York?”
This would help ensure that the call is routed to the correct person or location based on the caller’s response.
4 votes -
Remove Transfer Confirmation & Enable Response Customization
requesting greater flexibility in the behavior of the AI Receptionist, specifically regarding call transfer interactions. Currently, the AI Receptionist requires callers to confirm before proceeding with a transfer and does not allow customization of this confirmation prompt or related responses.
4 votes -
AI Receptionist Voice Response
It would be better if there were a setting to control how quickly the AI receptionist reads our greeting, and perhaps include a pause to make it sound more natural.
9 votes -
option to display call transcriptions alongside the call recording
option to display call transcriptions alongside the call recording
3 votes -
Option to disable the prompt in AI to select language and automatically detect whatever language is spoken by the caller
Option to disable the prompt in AI to select language and automatically detect whatever language is spoken by the caller. It is a better experience to be completely natural: if the caller speaks English, continue in English; if the caller starts speaking Portuguese, automatically continue in Portuguese without asking them to select or confirm a language.
1 vote -
AI Receptionist Caller Identifier
A call is coming through the AI receptionist, and we want to be able to identify if it's an EMERGENCY call or not. The EMERGENCY call will be identify by the AIR with a single word.
If it's an Emergency, I need to identify who is the person calling. To identify that person, I want the AIR being able to ask the name of the person calling and ask for a license number.
The AIR must be able to have this person on file and understand, which client it is.From there, I want the AIR to transfer the phone…
2 votes -
Configurable Timeout and Fallback Suppression for AI Receptionist
The AI Receptionist is currently dropping caller context due to a hardcoded platform-side fallback prompt. The system autonomously injects the phrase, "Please let me know how I can assist you. I'm here to help." during brief processing pauses (e.g., while the model is fetching a Knowledge Base result) or occasionally immediately after the initial greeting before the caller has a chance to respond.
Currently, there is no way to disable this generic fallback prompt or extend the silence-timeout threshold from the Admin Portal.
Business Impact
When this hardcoded prompt fires prematurely, callers assume the AI has reset or lost their…2 votes -
'Barge-in Sensitivity' Settings
For Background Noise: Lower the 'Barge-in Sensitivity' to Low. This ensures that minor noises like breathing or traffic don't stop the AI from finishing its sentences.
This should be a setting accessible on the Admin Portal > AI Receiptionist settings.
2 votes -
Notification Alert when Caller Is Unhappy or Displeased
AI Receptionist determines caller's demeanor and sends notification alert for dissatisfied, displeased, or angry callers.
1 vote -
Add a 5-Second Response Delay for the AI Receptionist
To prevent the AI receptionist from interrupting customers while they are still speaking, configure it to wait 5 seconds before responding.
This ensures a more natural and polite interaction.
9 votes -
Prevent repeated questions.
Please implement better logic to recognize and avoid potentially redundant questions. Please prevent repeated questions from being asked by the AI receptionist.
2 votes -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.5 votes -
Enhancement to the appointment scheduling system.
Hi Team,
We would like to request an enhancement to the appointment scheduling system.
Currently, each appointment type can only be assigned to a single calendar. We would like the ability to assign multiple calendars to a single appointment type. This feature would allow appointments of the same type to be scheduled across multiple team members or calendars, improving availability, flexibility, and scheduling efficiency.
Requested Enhancement:
Allow more than one calendar to be associated with each appointment type.
When a client books an appointment, the system should consider the availability of all assigned calendars and schedule the appointment accordingly, based…1 vote -
train the AIR by letting them listen to our recorded calls to help it understand how we talk with our clients and answer their questions
Since we are recording all our calls through Ring Central why not put those calls into the knowledge hub to teach our AIR how we speak to our clients, how we answer their questions, and all the different scenarios we deal with on a daily.
1 vote -
AI receptionist to connect calls only to operator voicemail during after hours
AI receptionist to connect calls only to operator voicemail during after hours and not attempt to ring extensions even if callers asked to be connected to a user
1 vote -
ai receptionist
i would like for AIR to have an built in settings to adjust speech speed for when on actual calls
1 vote -
Language Selection Before Greeting
Can we please get the option to put the 'Please select English or (Secondary Language)' before the Greeting? Perhaps a toggle?
3 votes -
AI Receptionist Transfer Context Document Upload and Copying / Duplicating Agents
There should be an easy way to copy/duplicate an agent that may already have large amount of context built into it. I would hate to have to re-type the 40+ context sections we added for each agent.
There should also be an easy way to upload a txt document with different paragraphs that can easily upload large amounts of context.
1 vote -
Option to Correct AI Receptionist Voice Pronunciation
There should be an option to upload preferred AI voice and for pronunciation to be corrected.
21 votes
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