149 results found
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AI Lead Management in the RingCentral App
Currently, leads captured by the AI Receptionist (AIR) require users to leave the main interface and log into the Admin Portal or a CRM, which creates friction and slows down follow-up times. I propose adding a dedicated "Leads" tab directly within the RingCentral desktop and mobile apps, allowing users to view AI-captured responses, read call summaries, and initiate immediate call-backs or texts without switching platforms. Integrating this workflow natively would significantly improve "speed-to-lead" and make AIR a more powerful, cohesive tool for daily business operations.
1 vote -
call forwarding from AI to a external number ,costumer want to see if the call comes from AI or a private call
Costumer like to see when Ai transfer a call to his non RingCentral number if this is a AI call or a private call . As for now only a number showed up .
1 vote -
AI transcription or summary
Let me know what the customer spoke about with the AI before the call is transferred to me. May be a text transcription or summary.
3 votes -
AI to Filter Calls and Text Messages
An intelligent filtering system that can automatically analyze and categorize inbound calls and SMS messages based on predefined criteria such as spam detection, keywords, caller behavior, or custom business rules.
What We Are Looking For:
Ability to automatically identify and block or flag suspected spam calls and messages
Keyword-based filtering for SMS (e.g., route, tag, or auto-respond based on message content)
Customizable call screening rules (e.g., send certain calls directly to voicemail or specific users/queues)
Smart categorization (e.g., sales inquiry, support request, vendor call, etc.)
Option to auto-respond to certain message types using AI-generated replies
Reporting/analytics on filtered interactions
1 vote -
New Skill Request: Send Emails
AIR should be able to send emails during the call the same way it can send text messages. Applications are endless:
1. It could be used to send scheduling links if people prefer email over text.
2. It could be used to send the transcript of the call to an internal ticketing system
3. It could be linked to many other AI and automation tools that are triggered by emails (much more flexible than SMS triggers)More ideas in the comments!!
3 votes -
Spanish language support with AI Recptionist
Please support the Spanish language within AI Receptionist
16 votes -
AI receptionist - call history
Options to delete history or call logs. Or indicator that done or not done. Or if we can add a note.
1 vote -
Notification after missed call to AI Receptionist when call forwarding is enabled to it
AI Receptionist notifications after failed interactions or unsuccessful transfers
5 votes -
AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call
Amy wants a feature wherein she has the ability to have the AI Voice Prompt/Announcement to be played before the call is connected to the receiver of the call. Essentially she wants to freely change how AI Voice Prompt/Announcement is played in the system.
3 votes -
Feature Request: Correct Pronunciation by AIR
AIR often says names wrong. We are a clinic and it often refers to our doctors as "D R (pause) Smith" rather than "Doctor Smith." Would like the ability to provide guidance to AIR for how to pronounce names and correct mistakes like saying "D-R" rather than "doctor." Attaching a transcript where it shows "Dr. Fraser" but is saying it as "D R (long pause) Fraser."
2 votes -
1 vote
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Feature Request: AI Receptionist to query Hubspot/Salesforce CRMs for data
We are developing AIR to handle the majority of inbound calls. It would be great if AIR could query our CRM to retrieve delivery information for order numbers. At the moment we can emulate this functionality by uploading an Excel spreadsheet with delivery info in it, but that's a static document that is updated frequently. Retrieving information from our service management CRM would be incredibly powerful.
1 vote -
English and Spanish message
Can we get an option instead of "Please say 'English' or 'Spanish' to continue." "También hablo español" this will make the call flow smoother.
4 votes -
Setting to Prioritize AI Receptionist Transfer to Extension
Have a setting that will prioritize transferring the call to intended extensions rather than the knowledge hub first.
1 vote -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.1 vote -
Allow AI Receptionist to be a member of a Call Queue.
We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.
The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…
10 votes -
AI Voice & Call queue greeting voice
Currently, AI voice and call queue greeting voice is different, which forces us to disable call queue greeting voice/text. Call queue greeting grabs a different, assuming default AI voice, we would like to hear only the voice we have chosen within AI voice. Accent is also different on the call queue voice/text which causes further concerns for businesses based in multiple territories.
1 vote -
AIR Functionality: Order Status and Tracking Information
Can we get the AIR to be able to read a spreadsheet or PDF of order information so the customers can get their order info over the phone or via text message? I tried it out with a Ring Central specialist and we were not able to get it to work.
1 vote -
AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
1 vote -
You need to create the ability to have the AI Receptionist line be the line that rings if no one answers their line.
make it an option to have the AI receptionist be an option for call routing. For example if I don't answer the line and the person that is next doesn't answer then it goes to the AI receptionist. Similar to the way a operator or receptionist would have in a real office setting
2 votes
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