AI Receptionist - Ability to disable transfer confirmation message
AI is always asking a confirmation "Got it, I'm preparing to assist with your sales inquiry. I can transfer you to our sales team. Would you like me to do that?" before the transfer.
A setting to remove this confirmation message to transfer the call directly after triggering the context rule would be more efficient.
Don
shared this idea
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Jessica
commented
This will improve the experience for my customers. It is so frustrating when a caller asks for a person immediately and it still takes 30 seconds to get to that person.
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Angel
commented
Several customer complaints since AI was implemented on 6/22. It's unnatural since most of us don't ask a question restating the same thing the person we are speaking with just said.
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Teri
commented
So frustrating for users who know where they need to be to have to confirm back and forth and back with the AI. We can't even use prompts and training to get this shorter ! Frustrating.