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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

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How can we improve RingCentral?

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124 results found

  1. Knowledge hub accept MP3 file upload

    Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files

    1 vote

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    New  ·  0 comments  ·  AI Receptionist (AIR)  ·  Admin →
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  2. Organize AI Receptionist FAQs by Categories or Topics

    The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote

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  3. Turn off call recording disclaimer for specific users

    The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."

    1 vote

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  4. Reduce Call drop Rate

    Reduce the dropped call rate by the AI receptionist.

    1 vote

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