621 results found
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RingSense Trackers: please add clone or duplicate option
RingSense Trackers: please add clone or duplicate option.
3 votes -
AIR Response Delay - Immediate Need
AI Receptionist response delay should be integrated as immediately as possible. 3-4 seconds should be enough time for most people to naturally pause in their speech as they think about what they want to say next. That said, I've seen another request here for 5 seconds so it would help if this were an adjustable feature.
Without much programming on my part, the AI response time was absurdly short, interrupting literally every single time I said something (sent a recording to ring central support). With more programming (more FAQ information and documents loaded and assigned to the AIR) the response…
1 vote -
call transcription in ringcentral app when calls are made through salesforce
Unable to easily view the call transcript when calls made thru salesforce.
A user who had ACE, can see an option to view the transcript where the other users who doesnt have ACE cant see the transcript when calls are made thru salesforce.It could be better if the calls made thru salesforce or RC app are available to be viewed and access still thru RC app.
1 vote -
Custom API for AI Receptiopnist
Having the ability to integrate a custom API with RingCentral’s AI Receptionist would be a game-changer for us. It would let us connect our existing CRM and scheduling tools directly to the receptionist, so it could automatically pull up customer info and book appointments without any manual input. That kind of seamless flow would save us so much time and reduce errors, plus it would make the experience way smoother for our clients. Honestly, it feels like the perfect way to take our customer service to the next level
8 votes -
Include the call's duration to be included in the AI notes call summary that are emailed following a call
After a call is ended, an email is sent to the user with call summary using AI notes. Currently, the duration of the call is not in that email. It would be tremendously helpful if it was indicated with the call information.
1 vote -
US and UK license on the same user and switch outbound caller ID
The customer has a US and UK license and wants to switch between numbers on the same extension for outbound caller ID
1 vote -
Enable Both SMS Link and Calendar Access Booking for AIR Appointments
Currently, AIR Appointment Booking does not support enabling both “Book using SMS link” and “Book using calendar access” at the same time for the Appointment booking type.
It would be beneficial to allow both options to be enabled simultaneously, giving callers the flexibility to choose their preferred booking method. This enhancement would improve the overall caller experience and provide greater convenience and accessibility.
2 votes -
Comments: Notification, Tallying and Coaching Insights
Currently we can see the # of Feedback, # of Scorecard and # of Calls listened to. But from an auditing and coaching point of view we aren't seeing a tally of # of Comments provided.
Yes this is mainly a management based platform but the comments let us know that the coached isn't just accepting the AI/manual feedback and scores, with no rebuttal or agreement.
Being able to see that Agent A received X amount of feed back, on X amount of calls and then provided X amount of comments would expand the Coaching Insights into a more comprehensive…
10 votes -
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0 votes -
Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.
Currently, when a manager is assigned to agents in RingSense, the Coaching Insights data for the current month is not immediately visible or may take time to populate. This delay can hinder supervisors from gaining timely visibility into their team's performance and coaching opportunities, especially when organizational changes occur mid-month. Ensure that once a manager is assigned to one or more agents, Coaching Insights data for the current month becomes available immediately, without needing to wait for the next data refresh cycle or month-end.
11 votes -
1 vote
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Availability of Translated RingSense Transcripts in Salesforce
Currently, RingSense only allows the original-language transcript to be imported into Salesforce. While a translated version of the transcript is available, it can only be accessed through the RingSense portal and is not synced to the CRM.
It would be highly beneficial if the translated transcript could also be made available directly in Salesforce. This enhancement would significantly improve efficiency by eliminating the need to access the RingSense portal separately, saving time and streamlining workflows for users who rely on CRM-integrated records.
2 votes -
AI Receptionist Usage Counter
The feature of having usage summary. Total number minutes used. Remaining minutes. Option to export call history.
5 votes -
Enhanced Reporting Filters for Human-Scored Interactions and Custom Sharing Options
Advanced Filtering for Human-Scored Interactions in ReportsThe user's primary frustration is the inability to isolate calls that have been manually reviewed and scored by a human within the main reporting module. Request: Add a filter to the Reports Module that allows users to select interactions based on their scoring status (e.g., "status: scored by a human").
Problem Solved: Currently, users can see this filter in the "Interactions" view, but it is missing from the "Reports" module. Without it, the system exports thousands of AI-scored calls in Excel files, making it impossible for users to efficiently pull only the specific manual…
1 vote -
appointment booking
I want to change my current email to a different email in my AI booking option
1 vote -
Have call recording mimic that of Ring central. If set to stay with Caller have the recording stay with the caller
Have call recording mimic the setting set in Ring central. If set to stay with Caller have the recording stay with the caller. If set to stay with agent have recording stay with agent.
1 vote -
Ability to edit text template
For AIR + Ability to edit text template.
1 vote -
AI announces Itself
I made a phone call with one of my usual clients a local hospital. During the phone call a social worker did not feel comfortable with the AI recording system and asked if it is secure line because of HIPPA Rules and did not continue the conversation.Hopefully a recording can be added stating “ For quality assurance AI is taking notes on a secured system and or line” Thank you for your attention to this matter.
1 vote -
LIVE TRANSFER
WHEN ATTEMPTING TO LIVE TRANSFER. ONCE THE AGENT PRESSES TRANSFER. THE CUSTOMER SHOULD AUTOMATICLY BE PLACED ON HOLD. THE NEXT OPTION SHOULD BE WARM TRANSFER. THIS WILL ALLOW THE AGENT TO SPEAK TO THE REP AND GIVE INFORMATION BEFORE THE TRANSFER. ONCE THE REP AND AGENT HAS DISCLOSED INFORMANTION. THE NEXT OPTION SHOULD BE TO MERGE THE CALL WITH THE CUSTOMER AND REP.
8 votes -
AI Lead Management in the RingCentral App
Currently, leads captured by the AI Receptionist (AIR) require users to leave the main interface and log into the Admin Portal or a CRM, which creates friction and slows down follow-up times. I propose adding a dedicated "Leads" tab directly within the RingCentral desktop and mobile apps, allowing users to view AI-captured responses, read call summaries, and initiate immediate call-backs or texts without switching platforms. Integrating this workflow natively would significantly improve "speed-to-lead" and make AIR a more powerful, cohesive tool for daily business operations.
1 vote
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