Negative Tracker Alert
The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.
8
votes
Pierre
shared this idea
Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.
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Robin
commented
Instant notifications would be a great feature that is present in other solutions. Daily, Weekly, and Month Notifications are okay, but instant notifications is a missing feature.