Settings and activity

19 results found

1. Allow SCIM user extension creation without using a digital license

   13 votes

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   Under Review  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Jul 11, 2025

2. Live call information within RC app

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Jul 9, 2025

3. Separate Reports For Each ScoreCard Questions

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Jul 2, 2025

4. Can break through DND status using Rule

   5 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Dec 12, 2024

5. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Pierre supported this idea  ·  Nov 20, 2024

6. Option to stop sync of HUD and desk phone

   13 votes

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   2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Sep 13, 2024

7. Display inbound caller id when a call is placed on hold and the phones has shared lines configured

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   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Sep 10, 2024

8. Add time based variable to holiday configuration

   18 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Aug 29, 2024

9. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   10 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Aug 23, 2024

10. Customization of CRM Advanced Call Logging in RingSense for Sales

    5 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Pierre supported this idea  ·  Aug 20, 2024
    Pierre shared this idea  ·  Aug 16, 2024

11. Negative Tracker Alert

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

    Pierre shared this idea  ·  Apr 11, 2024

12. Automated reports for RingSense managers

    34 votes

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    2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

13. RingSense Dashboard based landing page to drive adoption and insight

    60 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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14. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

15. Assign Scorecards based on Team/Individual

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    
    

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    
    

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

16. Ability to download/export RingSense call recordings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Allow multiple supervisors to monitor a call simultaneously

    51 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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18. Disable employees from calling out from the Main Phone Line

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Messaging: Subfolders

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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