← RingCentral Ideas

Settings and activity

16 results found

  1. Can break through DND status using Rule

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Pierre supported this idea  · 

  2. Ability to Change Implicit Team Names

    22 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre supported this idea  · 

  3. Option to stop sync of HUD and desk phone

    10 votes
    2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Pierre supported this idea  · 

  4. Display inbound caller id when a call is placed on hold and the phones has shared lines configured

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pierre supported this idea  · 

  5. Add time based variable to holiday configuration

    10 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Pierre supported this idea  · 

  6. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre supported this idea  · 

  7. Customization of CRM Advanced Call Logging in RingSense for Sales

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre supported this idea  · 
    Pierre shared this idea  · 

  8. Negative Tracker Alert

    7 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre shared this idea  · 

  9. Automated reports for RingSense managers

    32 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  10. RingSense Dashboard based landing page to drive adoption and insight

    56 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  11. RingSense: Pull in/Filter Calls based on Duration

    21 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  12. Assign Scorecards based on Team/Individual

    7 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. Ability to download/export RingSense call recordings

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Allow multiple supervisors to monitor a call simultaneously

    43 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Disable employees from calling out from the Main Phone Line

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Messaging: Subfolders

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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