← RingCentral Ideas

Settings and activity

17 results found

  1. Separate Reports For Each ScoreCard Questions

    2 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre supported this idea  · 

  2. Can break through DND status using Rule

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Pierre supported this idea  · 

  3. Ability to Change Implicit Team Names

    23 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre supported this idea  · 

  4. Option to stop sync of HUD and desk phone

    13 votes
    2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Pierre supported this idea  · 

  5. Display inbound caller id when a call is placed on hold and the phones has shared lines configured

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pierre supported this idea  · 

  6. Add time based variable to holiday configuration

    12 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Pierre supported this idea  · 

  7. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre supported this idea  · 

  8. Customization of CRM Advanced Call Logging in RingSense for Sales

    5 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre supported this idea  · 
    Pierre shared this idea  · 

  9. Negative Tracker Alert

    8 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Pierre shared this idea  · 

  10. Automated reports for RingSense managers

    34 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  11. RingSense Dashboard based landing page to drive adoption and insight

    59 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  12. RingSense: Pull in/Filter Calls based on Duration

    21 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. Assign Scorecards based on Team/Individual

    7 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  14. Ability to download/export RingSense call recordings

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Allow multiple supervisors to monitor a call simultaneously

    49 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  16. Disable employees from calling out from the Main Phone Line

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Messaging: Subfolders

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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