The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.
The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.
Mel
shared this idea
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Chad
commented
This is critical. We need to see the contact name, not the phone number. Not everyone is a number, we actually use names and having to go in and change each call so we know who it is takes time away from real work. If we enter a contact's name and number in Ring Central, it should auto-populate in Ring Sense on the call logs.
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Aaron
commented
ideally, it would be great to push calls initiated from mobile or desktop back to the related contact record in Salesforce.
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Roberson
commented
Currently we the is not link between the phone number and the RC contact list.