Settings and activity

33 results found

1. Consolidate Extensions and park locations on the pop-out version of the HUD.

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Nov 15, 2024

2. Automatically switch to the new conversation after forwarding text

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Nov 8, 2024

3. HubSpot Contacts for Unknown Numbers

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Nov 7, 2024

4. AI live transcription

   5 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Oct 25, 2024

5. Incoming 2nd call to be forward directly to user/third party number/ call queue

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Oct 25, 2024

6. Increase Retention Period for Sent Faxes

   57 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Oct 22, 2024

7. Calls processed in RingSense should display the Contact Name.

   7 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mel shared this idea  ·  Oct 16, 2024

8. Corporate Directory Not Showing up on Poly Phones

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Oct 15, 2024

9. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Oct 7, 2024

10. Mobile/Desktop App - Automatic Hold After Transfer

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Aug 27, 2024

11. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    13 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Jul 19, 2024

12. Remove missed call from queue members if answered

    207 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

    Mel supported this idea  ·  Jun 25, 2024

13. ring ex verbal prompt or whisper - option to turn off

    7 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  May 10, 2024

14. Shared SMS were multiple users can receive and send SMS on specific number

    638 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

    Mel supported this idea  ·  Apr 11, 2024

15. Fax only

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Apr 8, 2024

16. Direct call from the extension send voicemail to call queue extensions

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Mar 15, 2024

17. Add a location filter for received calls in Analytics.

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Nov 2, 2023

18. Video calling should also be a feature of Yealink phones with cameras.

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Nov 7, 2023

19. Add Viking Door Intercom Box as supported device for Paging

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Nov 15, 2023

20. Ability to confirm Expressed Link - Email on other PC while on remote.

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Dec 11, 2023