Settings and activity

39 results found

1. IVR voice command

   24 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Jun 9, 2025

2. Enable bulk download of Images received via Text Message

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Jun 5, 2025

3. Devices assigned to a Shared Line should have a Paging Key.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mel shared this idea  ·  Feb 3, 2025

4. RingCentral App Access for shared lines extension

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Feb 3, 2025

5. Key Templates for Poly VVX450

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Dec 18, 2024

6. SMS Spell Check

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Nov 25, 2024

7. Consolidate Extensions and park locations on the pop-out version of the HUD.

   16 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Nov 15, 2024

8. Automatically switch to the new conversation after forwarding text

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Nov 8, 2024

9. Unknown Contact Creation

   14 votes

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   New  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Nov 7, 2024

10. AI live transcription

    12 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Oct 25, 2024

11. Incoming 2nd call to be forward directly to user/third party number/ call queue

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Oct 25, 2024

12. Increase Retention Period for Sent Faxes

    113 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Oct 22, 2024

13. Calls processed in RingSense should display the Contact Name.

    11 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback.

    
    

    We've now implemented various advanced settings for Salesforce configuration.

    
    

    Advanced configuration settings for Salesforce include:

    • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
    • Choose priority list in case there are multiple matching records for the same phone number/email
    • Choose the behavior in case no matching record is found in CRM

    
    

    Please follow the instructions in the screenshot to update the relevant settings.

    Mel shared this idea  ·  Oct 16, 2024

14. Corporate Directory Not Showing up on Poly Phones

    8 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Oct 15, 2024

15. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

    8 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Oct 7, 2024

16. Mobile/Desktop App - Automatic Hold After Transfer

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  Aug 27, 2024

17. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    22 votes

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    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Jul 19, 2024

18. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

    Mel supported this idea  ·  Jun 25, 2024

19. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Mel supported this idea  ·  May 10, 2024

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,242 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Mel supported this idea  ·  Apr 11, 2024