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42 results found

  1. HubSpot Contacts in RingCentral Admin Portal Call Logs

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Mel shared this idea  · 

  2. RingCentral Presence and Google Calendar Integration

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Mel shared this idea  · 

  3. Retain Caller ID information regardless of blind/warm transfer type

    222 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Mel supported this idea  · 

  4. IVR voice command

    24 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mel supported this idea  · 

  5. Enable bulk download of Images received via Text Message

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mel supported this idea  · 

  6. Devices assigned to a Shared Line should have a Paging Key.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Mel shared this idea  · 

  7. RingCentral App Access for shared lines extension

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mel supported this idea  · 

  8. Key Templates for Poly VVX450

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Mel supported this idea  · 

  9. SMS Spell Check

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mel supported this idea  · 

  10. Consolidate Extensions and park locations on the pop-out version of the HUD.

    16 votes

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    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mel supported this idea  · 

  11. Automatically switch to the new conversation after forwarding text

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mel supported this idea  · 

  12. Unknown Contact Creation

    14 votes

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    New  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Mel supported this idea  · 

  13. AI live transcription

    13 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Mel supported this idea  · 

  14. Incoming 2nd call to be forward directly to user/third party number/ call queue

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mel supported this idea  · 

  15. Increase Retention Period for Sent Faxes

    117 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mel supported this idea  · 

  16. Calls processed in RingSense should display the Contact Name.

    12 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback.


    We've now implemented various advanced settings for Salesforce configuration.


    Advanced configuration settings for Salesforce include:

    • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
    • Choose priority list in case there are multiple matching records for the same phone number/email
    • Choose the behavior in case no matching record is found in CRM


    Please follow the instructions in the screenshot to update the relevant settings.

    Mel shared this idea  · 

  17. Corporate Directory Not Showing up on Poly Phones

    8 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mel supported this idea  · 

  18. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

    8 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mel supported this idea  · 

  19. Mobile/Desktop App - Automatic Hold After Transfer

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mel supported this idea  · 

  20. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    23 votes

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    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mel shared this idea  · 
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