← RingCentral Ideas

Settings and activity

37 results found

  1. Devices assigned to a Shared Line should have a Paging Key.

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Mel shared this idea  · 

  2. RingCentral App Access for shared lines extension

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  3. Key Templates for Poly VVX450

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  4. SMS Spell Check

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  5. Consolidate Extensions and park locations on the pop-out version of the HUD.

    14 votes
    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  6. Automatically switch to the new conversation after forwarding text

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  7. HubSpot Contacts for Unknown Numbers

    6 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  8. AI live transcription

    12 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  9. Incoming 2nd call to be forward directly to user/third party number/ call queue

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  10. Increase Retention Period for Sent Faxes

    78 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  11. Calls processed in RingSense should display the Contact Name.

    9 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Mel shared this idea  · 

  12. Corporate Directory Not Showing up on Poly Phones

    8 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  13. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

    8 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  14. Mobile/Desktop App - Automatic Hold After Transfer

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  15. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    20 votes
    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Mel shared this idea  · 

  16. Remove missed call from queue members if answered

    214 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  17. ring ex verbal prompt or whisper - option to turn off

    9 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  18. Shared SMS were multiple users can receive and send SMS on specific number

    720 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Mel supported this idea  · 

  19. Fax only

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 

  20. Direct call from the extension send voicemail to call queue extensions

    4 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Mel supported this idea  · 
← Previous 1