Settings and activity

18 results found

1. Resize MMS pictures to fit within 1.4mb limits

   22 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Roberson shared this idea  ·  Jun 20, 2025

2. Allow multi select or bulk function

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Roberson shared this idea  ·  Aug 23, 2024

3. Create deals without having a CRM connected

   2 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Roberson shared this idea  ·  Aug 22, 2024

4. CRM Contact/Phone Number Matching Improvements

   5 votes

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   Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Roberson supported this idea  ·  Aug 22, 2024

5. Highlight Calls

   5 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Roberson supported this idea  ·  Aug 21, 2024

6. Automated reports for RingSense managers

   37 votes

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   2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

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   Roberson commented  ·  Aug 21, 2024  ·  Edit…  ·  Delete…

   A email summery of the moderate & negative metrics would be helpful. I would like to see a URL of the calls that have less than positive metrics.

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   Roberson supported this idea  ·  Aug 21, 2024

7. AI tracking over time to see if coaching works

   8 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Roberson supported this idea  ·  Aug 21, 2024

8. Daily Coaching Summaries

   5 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Roberson supported this idea  ·  Aug 21, 2024

9. Allow Custom Tags for Calls

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Roberson shared this idea  ·  Aug 21, 2024

10. Add Service Industry under organization

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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    Roberson shared this idea  ·  Aug 21, 2024

11. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Roberson supported this idea  ·  Aug 20, 2024

12. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    8 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Roberson supported this idea  ·  Aug 20, 2024

13. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    
    

    Key benefits of this feature include:

    
    

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    
    

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Roberson supported this idea  ·  Aug 20, 2024

14. Manually upload calls

    5 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Roberson commented  ·  Aug 20, 2024  ·  Edit…  ·  Delete…

    This would be help for recorded in person conversations or recording from cell phone conversations (outside of RingCentral) .

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    Roberson supported this idea  ·  Aug 20, 2024

15. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    23 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Roberson commented  ·  Aug 20, 2024  ·  Edit…  ·  Delete…

    Currently we the is not link between the phone number and the RC contact list.

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    Roberson supported this idea  ·  Aug 20, 2024

16. RingSense Dashboard based landing page to drive adoption and insight

    60 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Roberson supported this idea  ·  Aug 20, 2024

17. Negative Tracker Alert

    9 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

    Roberson supported this idea  ·  Aug 20, 2024

18. SMS/Text Templates

    81 votes

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    48 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    
    

    Thank you! 

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    Roberson commented  ·  Dec 6, 2021  ·  Edit…  ·  Delete…

    Any update on this suggestion?

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