Settings and activity
18 results found
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16 votes
Roberson
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1 voteRoberson
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2 votesRoberson
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5 votesRoberson
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5 votesRoberson
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37 votes
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
An error occurred while saving the comment Roberson
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8 votesRoberson
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5 votesRoberson
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1 voteRoberson
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1 voteRoberson
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21 votes
Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.
Roberson
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8 votesRoberson
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Roberson
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5 votes
An error occurred while saving the comment Roberson
commented
This would be help for recorded in person conversations or recording from cell phone conversations (outside of RingCentral) .
Roberson
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22 votes
An error occurred while saving the comment Roberson
commented
Currently we the is not link between the phone number and the RC contact list.
Roberson
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60 votesRoberson
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8 votes
Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.
Roberson
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80 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
An error occurred while saving the comment Roberson
commented
Any update on this suggestion?
A email summery of the moderate & negative metrics would be helpful. I would like to see a URL of the calls that have less than positive metrics.