Settings and activity

19 results found

1. Allow multi select or bulk function

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   Roberson shared this idea  ·  Aug 23, 2024

2. Create deals without having a CRM connected

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   Roberson shared this idea  ·  Aug 22, 2024

3. CRM Contact/Phone Number Matching Improvements

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   Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Roberson supported this idea  ·  Aug 22, 2024

4. Highlight Calls

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Roberson supported this idea  ·  Aug 21, 2024

5. Automated reports for RingSense managers

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   Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Roberson commented  ·  Aug 21, 2024  ·  Edit…  ·  Delete…

   A email summery of the moderate & negative metrics would be helpful. I would like to see a URL of the calls that have less than positive metrics.

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   Roberson supported this idea  ·  Aug 21, 2024

6. AI tracking over time to see if coaching works

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Roberson supported this idea  ·  Aug 21, 2024

7. Daily Coaching Summaries

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   Roberson supported this idea  ·  Aug 21, 2024

8. Allow Custom Tags for Calls

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   Roberson shared this idea  ·  Aug 21, 2024

9. Add Service Industry under organization

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   Roberson shared this idea  ·  Aug 21, 2024

10. Adding Custom Notifications within RingSense

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Roberson supported this idea  ·  Aug 20, 2024

11. Allow newly added trackers to be run against pre-existing recorded calls

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Roberson supported this idea  ·  Aug 20, 2024

12. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    7 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Roberson supported this idea  ·  Aug 20, 2024

13. RingSense: Pull in/Filter Calls based on Duration

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Roberson supported this idea  ·  Aug 20, 2024

14. Manually upload calls

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    Roberson commented  ·  Aug 20, 2024  ·  Edit…  ·  Delete…

    This would be help for recorded in person conversations or recording from cell phone conversations (outside of RingCentral) .

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    Roberson supported this idea  ·  Aug 20, 2024

15. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Roberson commented  ·  Aug 20, 2024  ·  Edit…  ·  Delete…

    Currently we the is not link between the phone number and the RC contact list.

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    Roberson supported this idea  ·  Aug 20, 2024

16. Adding RingSense Dashboard to drive adoption and insight

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Roberson supported this idea  ·  Aug 20, 2024

17. Negative Tracker Alert

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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

    Roberson supported this idea  ·  Aug 20, 2024

18. Auto-delete RingSense recordings under 1 minute

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    22 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Roberson supported this idea  ·  Aug 20, 2024

19. SMS/Text Templates

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    47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    
    

    Thank you! 

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    Roberson commented  ·  Dec 6, 2021  ·  Edit…  ·  Delete…

    Any update on this suggestion?

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