Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile
Another change was made last week where now a ‘note’ section takes up most of the screen. Even after closing out of the note option, every time the phone is answered, it opens again.
Please advise how to de-activate these changes on the user end. Thank you!
Leslie's Call Forwarding
shared this idea
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KARL
commented
As was mentioned by Josoel, it's bad enough that I have to go back to the "calls" tab after every single call to prevent the call window from not opening up separately from the rest of the app, but having now to press a button to collapse the "notes" feature at the start of every call is equally annoying. Please leave the interface alone so that we don't have to keep pressing a button to normalize things; especially on a per-call basis!
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Andrew
commented
This rollout seems extremely rushed. I had users coming to me thinking they were doing something wrong because they weren't using this "feature" and it was taking over their screen. In the end we disabled it for everyone using a template through the admin panel.
Please stop putting these half-thought-through features in by default. I like the idea, and I am sure I will re-enable this feature for individuals once they figure out how to make it smaller and less attention-demanding.
A colleague suggests this be a completely passive feature. Have it running, then at the end of the call have a small link to show the call summary pop-up, or be available through call history.