Settings and activity
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1 vote
Andrew
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22 votes
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6 votes
An error occurred while saving the comment Andrew
commented
If you want to schedule a meeting, all it is doing is reserving a meeting number for you. You can get the phone info from the ics file option. Schedule meeting -> Use calendar app -> use calendar app will download a .ics file. Open or import it in your calendar system and schedule it, which will send it to attendees, or open it in a text editor such as notepad. .ics files are mostly human readable. Just copy the info you need and send it as appropriate.
This definitely seems like change for changes sake.
An error occurred while saving the comment Andrew
commented
Just got off a chat with support.
Instead of having the "copy meeting invite" in the "invite" menu like a logical human would expect they moved it to the "i" information pop-out in the upper left corner.
Andrew
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20 votes
An error occurred while saving the comment Andrew
commented
It is also worth noting that to see your original submission you need to login to support.ringcentral.com. The original submission is never in email. To see the replies I separately need to search my email for the case number. That is, you can not see the complete ticket in any one place!
At least the "subject" is included in the support agent replies.
Andrew
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9 votesAndrew
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6 votes
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22 votesAndrew
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9 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →
An error occurred while saving the comment Andrew
commented
This rollout seems extremely rushed. I had users coming to me thinking they were doing something wrong because they weren't using this "feature" and it was taking over their screen. In the end we disabled it for everyone using a template through the admin panel.
Please stop putting these half-thought-through features in by default. I like the idea, and I am sure I will re-enable this feature for individuals once they figure out how to make it smaller and less attention-demanding.
A colleague suggests this be a completely passive feature. Have it running, then at the end of the call have a small link to show the call summary pop-up, or be available through call history.
Andrew
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9 votesAndrew
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An error occurred while saving the comment Andrew
commented
If you would be receive only why would you need to register with TCR?
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9 votesAndrew
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8 votes
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194 votes
Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app.
An error occurred while saving the comment Andrew
commented
What does implemented mean? I am still not able to give remote control in the RC windows desktop app.
An error occurred while saving the comment Andrew
commented
... Is there an updated date?
All a scheduled meeting is, from what I can tell, is a reserved meeting ID.
If the host joins the meeting becomes active. If anyone else joins it just says "waiting for the host to start the meeting".
You just store the link to that meeting in your calendar and click when it pops up. They intend for you to use your calendar/email integration to send invites and schedule the meeting.
It does not appear that Ringcentral app even keeps track of what video meetings you have created.