Settings and activity
9 results found
-
20 votes
An error occurred while saving the comment 
Andrew
supported this idea
·
-
9 votesAndrew
supported this idea
·
-
6 votes
-
22 votesAndrew
supported this idea
·
-
9 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →
An error occurred while saving the comment Andrew
commented
This rollout seems extremely rushed. I had users coming to me thinking they were doing something wrong because they weren't using this "feature" and it was taking over their screen. In the end we disabled it for everyone using a template through the admin panel.
Please stop putting these half-thought-through features in by default. I like the idea, and I am sure I will re-enable this feature for individuals once they figure out how to make it smaller and less attention-demanding.
A colleague suggests this be a completely passive feature. Have it running, then at the end of the call have a small link to show the call summary pop-up, or be available through call history.
Andrew
supported this idea
·
-
9 votesAndrew
supported this idea
·
An error occurred while saving the comment Andrew
commented
If you would be receive only why would you need to register with TCR?
-
9 votesAndrew
shared this idea
·
-
8 votes
-
194 votes
Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app. This is because the desktop app has deeper access to your device that a browser simply isn't allowed to have for security reasons — browsers intentionally limit what a website can do with your screen, keyboard, and mouse to protect users.
Bringing remote control to the browser would require the desktop app to be updated to work with those browser limitations, which is a significant undertaking relative to how this feature is used today. After evaluating it, we've decided this isn't something we'll be building, and we're closing this request.
If remote control is something you rely on, we'd recommend joining meetings from the RingCentral desktop app rather than the browser.See Requesting and approving remote desktop control.
An error occurred while saving the comment Andrew
commented
What does implemented mean? I am still not able to give remote control in the RC windows desktop app.
An error occurred while saving the comment Andrew
commented
... Is there an updated date?
It is also worth noting that to see your original submission you need to login to support.ringcentral.com. The original submission is never in email. To see the replies I separately need to search my email for the case number. That is, you can not see the complete ticket in any one place!
At least the "subject" is included in the support agent replies.