Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

Feature Request:

Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to align the AI responses more closely with their specific needs, tone, and communication style.

Why this feature is needed:

Consistency: Businesses want the AI to deliver responses exactly as defined in the FAQ to ensure accuracy and consistency.

Personalization: The ability to customize the wording would help businesses reflect their unique communication preferences and improve the customer experience.

Flexibility: Allowing this feature would enhance the flexibility of the AI Receptionist, making it more adaptable to different business requirements.

Impact: This feature would improve the reliability and customization of the AI Receptionist, ensuring that responses are more consistent and personalized to meet specific business needs.