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90 results found

  1. Remove Profanity Censoring

    The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    9 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  2. Notifications for Specific trackers

    There needs to be a notification option for when a specific tracker is triggered in a call. This would allow us to use our customized trackers and catch potentially missed sales opportunities by creating the ability to immediately follow up.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. AI email follow up button

    You need to add Follow Up button for RingSense CX so that CX team can follow up with customer after the call. It doesn't make sense that ringsense CX doesnt have option to add that button

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Advanced People/Team view in RingSense

    Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. mask sensitive info from transcript and ai notes

    I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.

    This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  6. gohighlevel

    I would like the CRM GoHighLevel to be compatible with RingSense.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. Make it easier to forward a call recording from the review page

    I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  8. ServiceNow Integration for RingSense

    Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. RingSense integrated with Zapier delivered in original langugae

    An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. To be able to click on a "Role" and it tell me all the "Users" assigned within that role

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  11. transcribe 2 language

    I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Call ID That is attached to the initial conversation should also be visible on the ring sense.

    Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. Separate Reports For Each ScoreCard Questions

    we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  14. Option to permanently remove access for RingSense on the RC App

    An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  15. Deley option in releasing comments

    Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Integration with Brivity CRM

    Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. brivity

    Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  18. RingSense agent performance report

    have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  20. Ability to Delete Calls for Privacy Concerns

    There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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