Option to permanently remove access for RingSense on the RC App
An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.
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Emily commented
This issue is a very critical for our organization and remaining in compliance. We are liable to face legal issues if our hospitals begin to find out the loop hole within the app. The extensions that have RingSense allocated to them are able to access the platform through the app bypassing the security roles and permissions that are set up within the actual website. This is allowing other employees from other hospitals to view and listen to other location calls. This is a huge risk for us. We should be able to disable to ringsense feature from the app only. Allowing only the managers that should be accessing ringsense with that account to log in via the website.
Our employees utilize the app just to access voicemails and send faxes and msgs. This controls what they can see as a technician.
The managers log in using that same exact account to the admin portal to view call logs, call recordings for coaching and reporting features. This separates the access. But having RingSense accessible through the app is a huge risk. Please disable this feature for the app or give us the ability to choose if we want them to have Ringsense access via the app or website (Possible add this to the roles and permissions within the RC admin site)