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8 results found

  1. RingSense Dashboard based landing page to drive adoption and insight

    It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention

    56 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Ability to support multiple instances of a CRM/CRMs for one customer

    Many organizations have multiple separated instances of CRMs. Currently, RingSense is not able to support this. With the ability to support multiple, the deals, coaching and trackers would only allow managers to see the data relevant to their team and CRM instance.

    14 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Service Titan CRM Integration

    CRM integration with a very popular HVAC/Field Services software, Service Titan - https://www.servicetitan.com

    12 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Show percentage of calls per agent on trackers tab heatmap

    Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.

    7 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Easier Navigation to Access Coaching Information

    Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Transcripts Copy and Paste Friendly

    Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    4 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Highlight Calls

    Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. "Share" button not automatically enabled when UI detects email address

    When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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