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RingSense & AI

RingSense & AI

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19 results found

  1. If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.

    The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".

    There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.

    Two voice notifications back to back only confuses the client calling in.

    85 votes
    Planned  ·  16 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  2. Ability to exportscorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    38 votes
    Planned  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  3. Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded

    11 votes
    Planned  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  4. Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…

    4 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  5. We would like to have an option to assign agents to managers in bulk. Currently, we have to go to each agent and assign multiple managers manually. We would like to suggest having an option to select all managers in the list for a much quicker process.

    2 votes
    How important is this to you?
  6. Suggestion is to customize the duration of the calls that get pulled into RingSense.
    Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.

    57 votes
    4 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  7. In RingSense for RingCX, we cannot modify the automatic scores on things like Sentiment.
    If a supervisor does not agree that the call was overall negative, they would like to override and change it to positive.

    19 votes
    How important is this to you?
  8. It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention

    59 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Automated and customizable reports that can be scheduled for delivery to RingSense managers via email daily, weekly, monthly, etc.

    34 votes
    2 comments  ·  RingSense  ·  Admin →
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  10. I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants

    1 vote
    0 comments  ·  RingSense  ·  Admin →
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  11. Many organizations have multiple separated instances of CRMs. Currently, RingSense is not able to support this. With the ability to support multiple, the deals, coaching and trackers would only allow managers to see the data relevant to their team and CRM instance.

    15 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote
    0 comments  ·  RingSense  ·  Admin →
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  13. CRM integration with a very popular HVAC/Field Services software, Service Titan - https://www.servicetitan.com

    12 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  14. The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
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  15. Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.

    7 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  18. Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  19. In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.

    2 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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