11 results found
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AI call summary in the admin portal
View the AI call summary in the admin portal for all users and their calls
4 votes -
download transcript after the call is finished
Costumer would like to be able to download the transcriptions ones the call is ended ,
As for now they can only download the audio3 votes -
3 votes
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Add notes as user
Not looking for AI feature but want to have ability to add notes as a user from the call recording.
-something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.2 votes -
Ability to copy and paste custom rules for Holiday Exceptions
Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.
Possibly…
1 vote -
Integrating With CompanyCam
Integrating CompanyCam with RingSense by RingCentral would provide several benefits, enhancing both efficiency and communication for your business. Here’s why it could be a good fit:
Streamlined Communication: RingSense offers AI-powered communication and collaboration tools. Integrating it with CompanyCam would allow your team to have instant notifications and alerts when important tasks, updates, or photos are uploaded to CompanyCam. This ensures real-time communication and prevents delays in addressing critical issues at job sites.
Automated Notifications: By integrating with RingSense’s notifications, you can automatically alert the right people when specific jobs are updated or completed. For example, when a new set…
1 vote -
It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text
Transcription Caller Selection
1 vote -
Customize ring tone for different call queue calls
Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.
1 vote -
When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer
It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer
2 votes -
Texting
We should be able to block unwanted text
1 vote -
Voice prompts to direct calls, ex "Press 1 or say billing"
Create Voice prompts to direct calls
Ex An inbound caller hears the Company greeting, "Press 1 or say billing".
The callers speaks "billing".
Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.
OpenPhone competitor does this.
1 vote
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