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27 results found

  1. Disable AI "Automatic notes"

    Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.

    22 votes
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  2. AI call summary in the admin portal

    View the AI call summary in the admin portal for all users and their calls

    17 votes
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  3. Transcripts for Meetings >2 hours

    When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…

    11 votes
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  4. Make voice mail length adjustable

    The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!

    9 votes
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  5. i'm looking for ai summaries on past calls. I have recording and AI turned on for all calls

    Not all my calls are being summarized, just the ones I've triggered during a computer app call, not on tablet or phone apps can I take the recording and get it ai summarized?

    7 votes
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  6. Call Type Trackers - Trackers to include a filter to track by the service line call journey

    We would like to be able to filter Trackers not just at Customer Service Level (highest level) but by call journey to quantify the number of calls into a specific service line - such as Repairs / Streetpride / Waste etc and then to track the concept or phrase asked of it.

    2 votes
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  7. Ability to see if the users are utilizing the AI Call Notes feature

    Ability to see if the users are utilizing the AI Call Notes feature

    I know I can see who has the toggle on but I do not know if I can see if they are actually utilizing the feature or not.

    2 votes
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  8. download transcript after the call is finished

    Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    7 votes
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  9. Support for CallRail Whisper Message When Forwarding to RingCentral

    Current Behavior:
    When a call is forwarded from CallRail to RingCentral, the whisper message configured in CallRail is not played. Instead, the call is passed directly to the call handling flow set up within RingCentral.

    Requested Feature:
    Enable the whisper message configured in CallRail to be played to the recipient (agent/user) even when the call is forwarded to RingCentral.

    1 vote
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  10. Customize ring tone for different call queue calls

    Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    5 votes
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  11. French Canadian language support

    Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    29 votes
    1 comment  ·  Other  ·  Admin →
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  12. Spanish Support for RingSense Transcription and Translation (to English)

    Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    34 votes
    8 comments  ·  Other  ·  Admin →
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  13. download live transcription on mobile app

    4 votes
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  14. Free call transcription for more than 30 minutes.

    A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
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  15. Ability to send email notifications

    Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal

    1 vote
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  16. Automatically delete the same faxes previously marked as spam

    I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.

    1 vote
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  17. Ability to copy and paste custom rules for Holiday Exceptions

    Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.

    Possibly…

    2 votes
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  18. Add notes as user

    Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes
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  19. call park recording

    Customer would like to have call recording option for call parking

    12 votes
    1 comment  ·  Other  ·  Admin →
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  20. When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer

    It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer

    3 votes
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