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23 results found

  1. i'm looking for ai summaries on past calls. I have recording and AI turned on for all calls

    Not all my calls are being summarized, just the ones I've triggered during a computer app call, not on tablet or phone apps can I take the recording and get it ai summarized?

    7 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. AI call summary in the admin portal

    View the AI call summary in the admin portal for all users and their calls

    10 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  3. Make voice mail length adjustable

    The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Transcripts for Meetings >2 hours

    When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…

    7 votes
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  5. Customize ring tone for different call queue calls

    Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    4 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. French Canadian language support

    Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    27 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Spanish Support for RingSense Transcription and Translation (to English)

    Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    32 votes
    8 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. download transcript after the call is finished

    Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Free call transcription for more than 30 minutes.

    A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Ability to send email notifications

    Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Automatically delete the same faxes previously marked as spam

    I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.

    1 vote
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  12. download live transcription on mobile app

    3 votes
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  13. Add notes as user

    Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes
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  14. Ability to copy and paste custom rules for Holiday Exceptions

    Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.

    Possibly…

    1 vote
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  15. call park recording

    Customer would like to have call recording option for call parking

    9 votes
    0 comments  ·  Other  ·  Admin →
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  16. Integrating With CompanyCam

    Integrating CompanyCam with RingSense by RingCentral would provide several benefits, enhancing both efficiency and communication for your business. Here’s why it could be a good fit:

    Streamlined Communication: RingSense offers AI-powered communication and collaboration tools. Integrating it with CompanyCam would allow your team to have instant notifications and alerts when important tasks, updates, or photos are uploaded to CompanyCam. This ensures real-time communication and prevents delays in addressing critical issues at job sites.

    Automated Notifications: By integrating with RingSense’s notifications, you can automatically alert the right people when specific jobs are updated or completed. For example, when a new set…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text

    Transcription Caller Selection

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
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  18. German Support for RingSense

    6 votes
    0 comments  ·  Other  ·  Admin →
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  19. When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer

    It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Texting

    We should be able to block unwanted text

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
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