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1 result found

  1. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.

    The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".

    There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.

    Two voice notifications back to back only confuses the client calling in.

    42 votes

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    Planned  ·  10 comments  ·  AI Assistant  ·  Admin →
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