24 results found
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Mute In-Call Voice Notifications for Call Recording & Transcripts On
If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.
The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".
There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.
Two voice notifications back to back only confuses the client calling in.
39 votes -
AI Smart Notes via Physical Phone Handset
Ability to use AI Smart Notes via App when speaking to a customer using your physical phone handset.
9 votes -
AI live transcription
enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app
5 votes -
Turn off in-call notification
The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.
13 votes -
Automatically remove AI Notes screen in dialer when making and receiving calls.
Automatically remove AI Notes screen in dialer when making and receiving calls.
3 votes -
Smart notes (AI) when transferring calls (Fix)
Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.
5 votes -
Change AI Pre-recorded Message
Change AI Pre-recorded message before transcribing
2 votes -
Disable notifications RingSense
Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.
This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.
Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.
This is for Better Business Bureau who has around 100 users today but looking to expand in future.
3 votes -
RingSense AI Availability for RingEX Users
New customers would like to use the RingSense AI as offered to them when signing up.
Upon checking with the RS engineering team we are advices that:- Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon
*As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…
2 votes -
ring ex verbal prompt or whisper - option to turn off
Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.
I would also like the option to use this function on my physical desk phone, if possible.
7 votes -
RingSense Trackers and Tags being customized per department/team or user.
Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.
2 votes -
turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
2 votes -
Add support for RCV into RingSense EX
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
4 votes -
AI note recordings with desktop phones
The ability to have the AI assistant record and take notes while using a desktop phone.
1 vote -
Separate Note Deletion and Call History Deletion
Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.
1 vote -
Automatically Enable AI Transcription,Notes as soon as call connects
Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.
1 vote -
User AI Writer with Outlook integration to launch email client
Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.
1 vote -
Chat Feature in RingSense
Customer Feedback from a RS demo ---
(RingSense) needs an "ask me anything" chat-like feature for post-call action items
- ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"5 votes -
overview Insights in progress too slow
Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?
1 vote -
Filler words: Show the number of times filler words were said
Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).3 votes
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