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  1. Ability to turn off AI notes prompt

    17 votes

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  2. If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.

    The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".

    There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.

    Two voice notifications back to back only confuses the client calling in.

    70 votes

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    Planned  ·  14 comments  ·  AI Assistant  ·  Admin →
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  3. When no desk phone is paired in the RingCentral app, the AI transcribe features work. When a desk phone is paired, the button is grayed out and not useable.

    14 votes

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  4. There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    12 votes

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  5. We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    6 votes

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  6. Ability to use AI Assistant Feature For Desk phones.

    6 votes

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  7. enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app

    10 votes

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  8. Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    4 votes

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  9. We really need this feature corrected.

    4 votes

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  10. We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    7 votes

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  11. 5 votes

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  12. The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.

    20 votes

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  13. I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    3 votes

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  14. We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes

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  15. We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    3 votes

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  16. Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough

    2 votes

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  17. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    2 votes

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  18. Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    4 votes

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  19. It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes

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  20. It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    2 votes

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