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69 results found

  1. Silence Transcribing Announcement

    There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    30 votes
    New  ·  4 comments  ·  AI Assistant  ·  Admin →
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  2. Ability for administrator to remove "Generate notes for all calls" function

    We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    23 votes
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  3. Improve AI Transcription

    Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    12 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  4. Add the option to export AI notes and transcripts through the admin portal

    It would be extremely helpful for our org to export AI transcripts and summaries from the admin portal similar to how we can download call recordings. A bulk feature would be even better.

    16 votes
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  5. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.

    The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".

    There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.

    Two voice notifications back to back only confuses the client calling in.

    82 votes
    Planned  ·  16 comments  ·  AI Assistant  ·  Admin →
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  6. Ability to turn off sharing Transcriptions

    When you go to share a transcription, the choice to share to GMAIL is an option. We would like the ability to turn off sharing as a hierchy, and then be able to turn on sharing to certain applications at our descretion. Considering our phone calls are HIPAA protected, the transcription should be also, we do not give all users the ability to download their recorded calls, as an example, we do not want to give everyone the option to share their transcribed calls either.

    11 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  7. The ability to see all user AI Call Notes

    I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    14 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  8. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

    Another change was made last week where now a ‘note’ section takes up most of the screen. Even after closing out of the note option, every time the phone is answered, it opens again.

    Please advise how to de-activate these changes on the user end. Thank you!

    8 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  9. Allow AI Notes and Transcripts to be pulled by Zapier.

    Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.

    4 votes
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  10. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    10 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  11. AI live transcription

    enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app

    12 votes
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  12. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
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  13. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  14. AI note and transcribing for desk phone

    AI notes and transcribing for desk phones

    1 vote
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  15. Automatic sharing of AI Notes to Another User

    Current Functionality:

    The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
    1. Email (Outlook and Gmail integration)
    2. Direct Message within the RingCentral App

    Requested Functionality:
    Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
    1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
    2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…

    2 votes
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  16. AI keyword script recognition

    i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  17. AI feature that'll automatically send out transcribed notes via email

    The customer wants us to add an AI feature that'll automatically send out transcribed notes via email

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  18. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    6 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  19. transcript the recorded call into text

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  20. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    2 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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