by having any prerecorded voice, it would automatically trigger the level of consent required by the consumer or recipient of the call if you are marketing or collecting. And even manual dialing would make this automated technology, and subject to the TCPA as an auto dialer, even if you do not use any autodialing on EX.

At the very least this should allow the option to customize the announcement.

But given that the call is only being transcribed, I can't see any reason for this announcement to be necessary. And until you have the means to customize or remove this message we will not be using the feature. Something that otherwise offers a great benefit becomes undesirable at all.

Agree. We love the auto note-taking feature for the conversations we have, but are unable to use it, seeing as our clients are completely taken back by the "AI is taking notes" announcement that interrupts the beginning of the phone call.

Sadly, we are definitely not going to continue using this feature until that notification is able to be disabled.

Totally agree with the comments that this is critical to be able to mute the AI transcription announcement. This was a feature previously and has since been removed (apparently for no good reason). Also, it is accurate that the online documentation specifically gives instructions for how to mute the announcement, which is nonsensical at this point. Please enable this feature again so we can mute the announcement.

We were told that this was a feature when we upgraded. However, it is no longer. The "AI transcribing now" alert at the beginning of our phone calls is unprofessional for us and very alarming to our clients. It is a critical oversight that this feature wasn't automatically included with AI.

This feature was present -- there is even a web page describing how to turn it off at https://support.ringcentral.com/article-v2/Managing-the-AI-notes-transcription-announcement-on-RingCentral-phone-calls.html?brand=RingCentral&product=RingEX&language=en_US#:~:text=Sign%20in%20to,this%20article%20helpful%3F but it was removed at some point recently. It needs to be reinstated ASAP.

Should be done already. Main reason we cant use it.

We should have ability to turn off "Transcription On".

it is causing cx's to not be able to hear us when we are answering the calls, or they can hear it when we turn it on mid call

We should have ability to turn off "Transcription On".

We should have ability to turn off "Transcription On".

We should have the ability to turn off "Transcription On".

We should have ability to turn off "Transcription On".