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19 results found

  1. train on names

    We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    2 votes
    New  ·  3 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  2. Park Calls and Announce over paging extension

    In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.

    I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  3. Would like to be able to listen to AI calls.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  4. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  5. AI Receptionist_ Speed of response

    Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  6. AI assistance to route incoming calls

    AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  7. AI Reception frequently asked questions

    A back up for frequently asked questions, or a password to protect before deleting the whole section.

    I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.

    :)

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  8. more flexibility with AI answering hours

    allow AI to only pick up only after hours/ allow live person to pick up phone during business hours

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  9. Spanish language support with AI Recptionist

    Please support the Spanish language within AI Receptionist

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. Allow AI Receptionist to be a member of a Call Queue.

    We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.

    The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. upload knowledge bases in one upload

    Have a way to upload knowledge bases links on AI Receptionist in one upload.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  12. Knowledge hub accept MP3 file upload

    Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  13. AI receptionist voice

    AI receptionist voice settings,

    The ability to select random and select a group of voices that can be randomly chosen to speak.

    • Or an option to schedule a different AI for different times of days
    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  14. Having the capability to add AI chatbox to our website if we have AI receptionist

    Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  15. Organize AI Receptionist FAQs by Categories or Topics

    The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  16. Allow AIR to be an option for an incoming call queue group.

    Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  17. Turn off call recording disclaimer for specific users

    The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  18. Reduce Call drop Rate

    Reduce the dropped call rate by the AI receptionist.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
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