90 results found
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Email AI Receptionist Call History Summary After Each Call
Description:
Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.Details:
The email should be sent immediately after the call concludes.
The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.
Include all available details, such as:
Caller name
Phone number
Date and time of the call
Duration
Call status (answered, missed, transferred, etc.)
Department or person transferred to (if applicable)
Full conversation transcript
Any assigned tags or notes
Caller location and caller ID…
26 votes -
call forwarding to ai receptionist extension
give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension
15 votes -
Option to assign SMS on AI Receptionist to another user
Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user
15 votes -
Forwarding of calls from user extension to AI receptionist
Enabling call forwarding from the user extension to an AI receptionist
7 votes -
Option to Correct AI Receptionist Voice Pronunciation
There should be an option to upload preferred AI voice and for pronunciation to be corrected.
12 votes -
Capability to Use Initial Toll-Free Number as an Extension for AI Receptionist
When dialing the main number and entering 877, the system should play the test call flow that demonstrates how the AI Receptionist is configured. However, instead of initiating the test mode, the call is routed through the normal Auto Receptionist call flow.
We also replicated the issue by calling a user extension and pressing 877 during the user greeting. The behavior is the same—rather than triggering the test prompt, it continues to follow the standard routing for that user.
This confirms that if the extension number being used is the initial Toll-Free Number (TFN), the test will not function as…
3 votes -
AIR backup Ext
AI Receptionist: Allow call queue extension to be use as backup extension
as per Engineering Team
AIR does not support this feature for now, only user extensions can be used as backup ext.
5 votes -
forwarding calls to AI Receptionist from a call queue
Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.
10 votes -
AI receptionist Calendar
Enable Calendar on AI receptionist
4 votes -
AI transcription or summary
Let me know what the customer spoke about with the AI before the call is transferred to me. May be a text transcription or summary.
3 votes -
It would be a great option if AI can be used to pick up phone calls not automatically, but only after 3 phone rings and no answer.
It would be a great option if AI can be used to pick up phone calls not automatically, but rather after 3 phone rings or no answer.
7 votes -
New Skill Request: Send Emails
AIR should be able to send emails during the call the same way it can send text messages. Applications are endless:
1. It could be used to send scheduling links if people prefer email over text.
2. It could be used to send the transcript of the call to an internal ticketing system
3. It could be linked to many other AI and automation tools that are triggered by emails (much more flexible than SMS triggers)More ideas in the comments!!
3 votes -
AI Receptionist to ask and gather information
AI should have the abillity to ask questions and gather data that can be useful for some company that involves scheduling or booking. Once information is obtain it will be sent to users
4 votes -
Notification after missed call to AI Receptionist when call forwarding is enabled to it
AI Receptionist notifications after failed interactions or unsuccessful transfers
5 votes -
Expanded Analytics for Unresolved Calls in AIR (AI Receptionist)
Summary
Enhance AIR Analytics to provide comprehensive visibility into Unresolved Calls, including categorization, metrics, and actionable insights across all failure types: Abandoned Calls, Dropped Calls, Lost Calls, Out-of-Scope Intent, Multilingual/Dialect Failure, and other system-level or user-level breakdowns.
Problem / Opportunity
Currently, AIR Analytics offers limited insight into why certain calls go unresolved. Without detailed categorization and metrics, users cannot accurately diagnose performance issues, optimize call flows, or understand where the AI receptionist is failing. This diminishes the ability to improve customer experience and reduces confidence in the system’s accuracy and coverage.
Proposed Solution
Introduce a dedicated Unresolved Calls Analytics Module…
1 vote -
Feature Request: Correct Pronunciation by AIR
AIR often says names wrong. We are a clinic and it often refers to our doctors as "D R (pause) Smith" rather than "Doctor Smith." Would like the ability to provide guidance to AIR for how to pronounce names and correct mistakes like saying "D-R" rather than "doctor." Attaching a transcript where it shows "Dr. Fraser" but is saying it as "D R (long pause) Fraser."
2 votes -
Spanish language support with AI Recptionist
Please support the Spanish language within AI Receptionist
15 votes -
AI Receptionist_ Speed of response
Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.
8 votes -
You need to create the ability to have the AI Receptionist line be the line that rings if no one answers their line.
make it an option to have the AI receptionist be an option for call routing. For example if I don't answer the line and the person that is next doesn't answer then it goes to the AI receptionist. Similar to the way a operator or receptionist would have in a real office setting
2 votes -
Custom API for AI Receptiopnist
Having the ability to integrate a custom API with RingCentral’s AI Receptionist would be a game-changer for us. It would let us connect our existing CRM and scheduling tools directly to the receptionist, so it could automatically pull up customer info and book appointments without any manual input. That kind of seamless flow would save us so much time and reduce errors, plus it would make the experience way smoother for our clients. Honestly, it feels like the perfect way to take our customer service to the next level
5 votes
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