64 results found
-
AI Receptionist to pick up call After phone rings and no answer
An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer
3 votes -
AI Receptionist to ask and gather information
AI should have the abillity to ask questions and gather data that can be useful for some company that involves scheduling or booking. Once information is obtain it will be sent to users
0 votes -
AIR_to have a Separate Connecting Message based on the triggered word
AIR_to have a Separate Connecting Message based on the triggered word
1 vote -
Send bilingual SMS messages after calls using SMS skills in AIR Studio
Send bilingual SMS messages after calls using SMS skills in AIR Studio
2 votes -
simple AI to integrate to RC
integrate simple AI into RC
1 vote -
train on names
We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names
2 votes -
AI Receptionist back-up extension
It would be a really nice addition if we can have our existing Call Queue/s as a back-up extension for our AI Receptionist. Having it in the Skill "Transfer by context" is a good thing already. But having it as a back-up extension would be much more helpful in times that the AI cannot rely on the context. Hoping to see this feature added in the future.
1 vote -
Add Chat GPT in voice mode as an extension so that we can call the extension.
Add Chat GPT in voice mode as an extension (or so that we can call the extension in office or remotely without the need for computer access.
1 vote -
Hold music for AI receptionist
The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.
2 votes -
2 votes
-
Enhanced AI Receptionist Customization and FAQ Compliance
Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.
Feature Request:
Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…3 votes -
Knowledge Hub AI Receptionist - Website
To allow users who make periodic updates on the website to either sync changes automatically or update the saved items. At present, the only option in Knowledge Hub AI Receptionist is to delete the existing version and upload a new one
1 vote -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
1 vote -
key press
Customer prefers to have a key press feature like the IVR
1 vote -
Notify caller when an extension is busy
When being transferred to an extension the current system just cycles back to a generic question of "how can I help you" if the transfer extension does not pick up. this makes it look like the AI did not understand or respond to the instructions and it frustrates the **** out of the caller. We have had multiple callers just hang up, which we determined both by calling them back and by reading the transcripts. Please give the system the ability to determine if an extension is busy and the ability to convey that information to the caller. This really…
1 vote -
Google Calendar Appointment booking
Please support Google Calendar for appointment booking.
People call in AI Receptionist and they can book an appointment based on schedule availability.4 votes -
Park Calls and Announce over paging extension
In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.
I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.2 votes -
AI Receptionist - Enable Regular User Extensions in "Send Text Messages"
Currently, only System Extensions and AI Receptionist (AIR) Extensions are available for selection in the "Send Text Messages" dropdown under the Admin Portal.
We would like to request support for regular user extensions to also appear in this list. These users have properly configured numbers and are included in our TCR, yet they are not selectable when assigning SMS permissions.
This enhancement would provide greater flexibility in managing SMS access across our teams and ensure consistency in how extensions are handled throughout the platform.
1 vote -
Edit AI Receptionist ability to say how it will connect a caller when the AI can no longer support the caller
My business is in Insurance. When the AI receptionist can no longer support the caller it currently says " Would like me to transfer the call to the receptionist?" This needs to be change because the customer is already talking to the receptionist This change will allow the Ring Central customer to customize this sentence. Ex: "Would you like me to transfer the call to a licensed Insuranc Agent?"
1 vote -
2 votes
- Don't see your idea?