769 results found
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Bulk/Mass delete "Interactions" in RingSense
Would be better if there's an option to have an option to multiple delete recordings in interactions tab in Ring Sense.
1 vote -
Remove RingSense from agent view
Customer Genpact would like to us to remove RingSense from the RingCX agent's view. Agents are to be monitored/recorded but they don't want agents to see RingCX at all.
8 votes -
Insider threat detection using AI by Data-Mining call transcripts
I am from the security operations team.
I worked on several incidents related to social engineering that originated from calls. Plus, people are giving away sensitive info to untrusted callers.I think we need a security feature that data mines such transcripts and senses the context to see if they include confidential info or info that sounds like a scam. Then generate an alert for the security and IT team. This would help prevent many social engineering attempts, which initially start with failure and then end up being successful. This can be a useful feature to generate revenue as it…
1 vote -
AI feature that'll automatically send out transcribed notes via email
The customer wants us to add an AI feature that'll automatically send out transcribed notes via email
5 votes -
Template Tab with Pre-Configured Questionnaire
Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0
How This Differs From Existing Trackers, Q&As, and Other RingSense Features
While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
Trackers are keyword or phrase-based detections that flag when specific terms…6 votes -
AI Notes to capture the CNAM as the name of the caller/participant
When an external caller is not saved in the company contacts, AI notes show the name of the caller as Participant[xxxx] (xxxx is the last 4 digits of the caller's number). Even if the caller has a CNAM, it still shows Participant[xxxx] in AI notes.
It would be a great addition to the feature if it could incorporate the CNAM in AI notes, and display the CNAM of the caller instead of Participant[xxxx] if the caller's number is not saved in the company contacts.
3 votes -
Farsi
Need Farsi language support for transcription and translation.
2 votes -
Enhanced AI Receptionist Customization and FAQ Compliance
Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.
Feature Request:
Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…6 votes -
AI integrayion with optus , ring central i dont have ai yet
AI integration with optus , ring central
not done yet very dissapointing1 vote -
Option to assign the same number to multiple AI Receptionists (AIR) for SMS.
Right now, we can only assign 1 number per AI Receptionist for SMS use. There should be an option to assign same number to multiple AI Receptionists.
1 vote -
Ability from the admin portal to see if a user has a device on call forward.
We would like to have the ability to see if someone has forwarding activated for a device, i.e. desktop phone, (Poly, mitel, ect).
1 vote -
Comprehensive Data Download from RingSense
The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.
Proposed Features:
Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.Additional Considerations:
Data Volume: Establish guidelines or limitations on the amount of…
23 votes -
After declining a call, stop it from incessantly re-ringing my extension
After declining a call, stop it from incessantly re-ringing my extension
3 votes -
Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
4 votes -
Remove or communicate that functions aren't working right now
Today I was testing the AI receptionist that I set up for my business earlier this week. The text feature was offered by the AI receptionist but it was not working. I tried multiple phone numbers, and I chatted with a tech person to make sure my account was set up correctly. It was. The rep stated that the AI receptionist was in beta and there could be times when it is not functioning 100%. I think maybe that if a function isn't working, don't offer it as an option to clients / customers. It is a cool feature, and…
1 vote -
Ability to use RingSense on Queue Calls
Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.
50 votesSee "Call Queue" filter in "All filters" on the Calls page.
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SMS view needs sticky DID filter option
Within ring central app, SMSs are all grouped together regardless of how many SMS enabled phone numbers are enabled and have received texts. The SMS view needs a top drop down that allows the user to select a DID and there by view only SMSs sent to from that DID. The all together view currently does not allow this and it requires a deep level of clicks to find which DID the conversation is established with. Also having a sticky DID filter drop down avoids accidentally sending Texts from an incorrect DID.
By sticky, the DID selection should persist between…
1 vote -
Back Up Extension Schedule
create an option to create a schedule for the back up extension for companies who have rotating on call schedules and part time employees.
1 vote -
Change the "Share" option for Outlook to use the default email client rather than OWA
At the moment when you wish to share the notes via email, the Outlook option launches a new email in Outlook Web Access. This should be changed to follow the system settings and default email client so that "Outlook (Classic)" can be used.
The primary use case for a lot of businesses is that Outlook's desktop client may have COM add-ins which are required for their business operations, and do not function in OWA.
1 vote -
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to a "receptionist", even when the transfer options in the AIR studio are toggled off. If the caller states "Live human", it will tell the caller there is nobody to take the call, but the specific phrase "I want to speak to a human", the AI receptionist will constantly offer to transfer to a receptionist that doesn't exist. This puts callers into an endless loop where they don't get a receptionist, and get frustrated and end the…
1 vote
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