277 results found
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Ability to add additional two Microsoft or Google Accounts to RingCentral App contacts.
With so many new regulatory requirements, many companies are no longer allowing personal contacts to be stored on corporate systems or email servers. Currently, I can add a Microsoft account and a Google account but not two Microsoft or google accounts. I would like to see the feature to add additional account and have the ability see them separately under All contacts.
2 votes -
Integration with Dynamics Business Central as a CRM tool
Add calls and notes to customer activity log based on the phone number dialed or received from in ring central while the business central app is open. Also see all users call logs and permitted recordings against a particular customer card in BC.
2 votes -
Integrate RC with BPSoftware.net (Best Practice - Medical Patient CRM system)
present caller ID into the BPSoftware to retrieve the patient record, based upon caller ID.
2 votes -
Connect with Hawksoft
When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.
2 votes -
Develop a dialer feature or integrate with phoneburner
If its on your platform that would be great. If not integrate with phone burner please
2 votes -
Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol
calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany
2 votes -
Bloomerang CRM integration
We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected?Bloomerang: https://bloomerang.co/
2 votes -
Make Ring Central available as a printer option in control panel
this would make fax usage universally easier for all .
2 votes -
McLeod TMS for RingCentral
McLeod is widely leverage in the transportation industry.
2 votes -
Sync Contacts with Workiz
Connect with Workiz
2 votes -
Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.
Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.
2 votes -
Integration for Voicemails to be added to CRM
Setting up Zapier between our CRM and Ringcentral, I noticed it showed Voicemail: Available but not shown. I wonder if there would be a way to have the transcription to be available in order to write a note or log a call in our CRM with that text. We can log a missed call or that we have a voicemail but would love for it go ahead and put the transcription in the contact in our database. We use Followup Boss (a widely used CRM for real estate agents).
2 votes -
Please add Hearsay
This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.
2 votes -
Connectwise Integration for Avaya Cloud Office
Integration for Connectwise Manage for click to dial via Avaya Cloud Office
2 votes -
Scheduler App Support Exchange Email
We currently use a hosted exchange for our email service. The Scheduler app only works with Office 365. It would benefit our firm if we could use the Scheduler app especially while courts are closed. We utilize RC Meetings/Video regularly.
2 votes -
Integration with Syncro MSP
I'd like to have an Auto-Attendant ask a caller to enter their ticket number in order to be connected to an agent. The integration would need to pull over ticket number and ticket status from Syncro MSP. The Syncro MSP API does provide that info, along with other customer specific info.
2 votes -
low vison jaws and zoom reverse with ring central compatability
i am low vision, use jaws and zoomtext reverse screen and screen reader on window360 i have small office and several paralegal who work from home. att want me to go to ring central but i want to be sure that it is compatble with jaws and reverse, if written in flash it just looks like snow to me. if the voice over does not work itwould be useless i need to know before i make a change i use outlook jjc
2 votes -
Sync Contact Directories between CISCO 525G IP Phone and Office 365
sync Contact Directories between CISCO 525G IP Phone and Office 365
2 votes -
Pipedrive CRM and RCV integration
I would like to use RingCentral Video through my Pipedrive CRM. They integrate with Teams and Zoom.
2 votes -
Client would like visibility in SF to Closed FRAUD cases
Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.
2 votes
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