Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

17 results found

  1. Simple CRM solutions

    We currently use RingCentral as our dialer for our team, but we are not using a full CRM integration due to cost concerns.

    Each of our callers fills out information into separate Google Sheets, and we’re looking for a low-cost or free solution that allows our CRM or a centralized system to auto-update from these sheets.

    Is there any native functionality within RingCentral, or any partner tools or integrations you recommend that could help us automatically sync data from multiple Google Sheets into a CRM-compatible format? We're hoping to avoid expensive full-stack CRM solutions or heavy-duty integrations. Also information on…

    1 vote
    Will Not Implement  ·  0 comments  ·  Integrations: Other  ·  Admin →

  2. Can you please add Radio.Co so that I can link to my number for RingCentral?

    I would like to use RingCentral for my internet radio show housed by Radio.co. The apps would need to be integrated. This number will be for the live callers to call into the radio show. We need to confirm that we will be able to use Radio.co with RingCentral.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    Will Not Implement  ·  AdminByrne Reese (Group PM, RingCentral) responded

    This is not an integration we are likely to build ourselves. But it also sounds like this is more of a support question. I would encourage you to reach out to our support team and see if they can confirm is RingCentral is compatible with Radio.co. I don't see why it wouldn't be, but your requirements are not clear about what needs to work and how. Be sure to add that information to your support ticket.

  3. Display Salesforce Task Date, Picklist, and Text Fields in NICE CXone Embedded Agent UI

    We are using the NICE CXone Embedded Agent within Salesforce and would like to request an enhancement that allows for the inclusion of specific Salesforce fields in the agent interface.

    Business Need:

    Our agents rely on visibility into specific Salesforce fields (including Task Date, Picklist, and Text fields) during customer interactions. Currently, we are unable to configure which fields appear.

    Requested Enhancement:

    • Enable administrators to configure and display additional Salesforce fields in the CTI softphone UI, such as:

      • Task Date fields
      • Picklist fields
      • Text fields

    Impact:

    The inability to expose key contextual data directly in the CTI panel leads to…

    4 votes
    0 comments  ·  Integrations: Other  ·  Admin →

  4. Missed call template for Workflow Builder

    MISSED CALL AUTO REPLY

    5 votes
    2 comments  ·  Integrations: Other  ·  Admin →

  5. Bullhorn reports

    Ability to show in our Ringcentral call logs / reports the same information that shows on Bullhorn reports

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    Will Not Implement  ·  AdminByrne Reese (Group PM, RingCentral) responded

    I am marking this as will not implement, but it is possible that this may already be supported. It is difficult to tell based on the little amount of information provided.


    There is a Bullhorn Analytics project. It is not yet flexible enough or self-service enough for us to be in sync with. However, RingCentral App Connect does transmit data to Bullhorn, which may enable this to be fully implemented.

  6. log calls in Bullhorn for multiple contacts

    It would be easier to log calls in duplicate contacts because not all users know how to check which contact was used

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    Will Not Implement  ·  AdminByrne Reese (Group PM, RingCentral) responded

    Bullhorn does not support this feature directly. You can only associate calls with a single contact. However, if you can provide more details about ways we could improve the matching of calls to contacts that could help us solve the underlying problem.

  7. Want to have the option to use call que pick on the application bridge operator console

    Want to have the option to use call que pick on the application bridge operator console

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →

  8. Go HighLevel App integration

    please add integration with Go HighLevel

    27 votes
    9 comments  ·  Integrations: Other  ·  Admin →
    Will Not Implement  ·  AdminByrne Reese (Group PM, RingCentral) responded

    Do not dispair! We are changing the status of this idea because a third-party has stepped up to provide a GoHighLevel integration powered by App Connect - a framework for CRM integrations created by RingCentral. The integration is expected to be released in Q2 2025.


    You can learn more about App Connect, access documentation, and receive status updates about this new product at the URL below:

    https://community.ringcentral.com/groups/unified-crm-extension-22

  9. Integrate with Anow software

    Allow integration with Anow.com for click to call and texting.

    1 vote
    Will Not Implement  ·  0 comments  ·  Integrations: Other  ·  Admin →

  10. Acumatica Cloud ERP

    Please look into an integration with Acumatica ERP. It was built for connectivity with APIs and easy integrations. Since it has native CRM and Case management, this would be a big plus for RingCentral.

    5 votes
    Will Not Implement  ·  0 comments  ·  Integrations: Other  ·  Admin →

  11. REI Blackbook integration

    A large number of Real Estate investors that I know use RingCentral in combination with the CRM — REI Blackbook (likely the most-used real estate CRM currently in existence). An API integration would be great! I didn’t see it listed on your API page.Thanks!Melanie Wilson

    1 vote
    Will Not Implement  ·  0 comments  ·  Integrations: Other  ·  Admin →

  12. Integration with JobNimbus

    I would like to recommend that you develop an intergration with JobNimbus.

    6 votes
    Will Not Implement  ·  3 comments  ·  Integrations: Other  ·  Admin →

  13. skipio

    good for scheduling, lead gen and follow up

    1 vote
    Will Not Implement  ·  0 comments  ·  Integrations: Other  ·  Admin →

  14. Agentcrm Integration

    I need direct connection between ringcentral and AgentCRM

    1 vote
    Will Not Implement  ·  2 comments  ·  Integrations: Other  ·  Admin →

  15. Add a App for RealtyJuggler

    Add a App for RealtyJuggler

    1 vote
    Will Not Implement  ·  2 comments  ·  Integrations: Other  ·  Admin →

  16. samsara trucking dispatching gps

    we have a tow company and use samsara to keep track as to where are drivers are located and gives us updates about the trucks performance

    1 vote
    Will Not Implement  ·  0 comments  ·  Integrations: Other  ·  Admin →

  17. RCV and RCM toggles in the Google Chrome extension

    The request is to add toggles to the Google Chrome integration settings to support turning On/Off of the RCM/RCV and RC Audio Conference prompts used when creating new Google Calendar meetings. This will enable users to make their own determination as to whether or not they want the option to add meetings.

    1 vote
    1 comment  ·  Integrations: Other  ·  Admin →
  • Don't see your idea?