27 results found
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MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa
conditions: having teams calls + RC EA in teams active and logged in.
as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)
example 1:
when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.example 2:
Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.56 votesWill Not Implement ·
AdminPratyusha
(Product Manager, Productivity Specialist, RingCentral)
responded
The 2 calls in discussion are being handled by 2 completely different telephone systems. Although it is possible to detect if the user is on a call in another platform or idle, it is not possible to hold the call going on in another system, i.e, RingCentral can not place Microsoft calls on hold and vice versa. It's possible when both platforms use a single backend or are running on a single platform, so it's easy to write rules for a custom call behavior.
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Display Salesforce Task Date, Picklist, and Text Fields in NICE CXone Embedded Agent UI
We are using the NICE CXone Embedded Agent within Salesforce and would like to request an enhancement that allows for the inclusion of specific Salesforce fields in the agent interface.
Business Need:
Our agents rely on visibility into specific Salesforce fields (including Task Date, Picklist, and Text fields) during customer interactions. Currently, we are unable to configure which fields appear.
Requested Enhancement:
Enable administrators to configure and display additional Salesforce fields in the CTI softphone UI, such as:
- Task Date fields
- Picklist fields
- Text fields
Impact:
The inability to expose key contextual data directly in the CTI panel leads to…
4 votesWe do not own or operate Nice InContact CX One product - we only whitelabel it. Please direct this question to Nice InContact.
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Missed call template for Workflow Builder
MISSED CALL AUTO REPLY
5 votesWe do have a recipe for this use case, but we provide it with a big caveat: consent is required before deploying this capability. See recent comments on the idea for a more lengthy explanation.
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Integration of DMELink with RingCX
Integration of DMELink with RingCX
2 votes -
Simple CRM solutions
We currently use RingCentral as our dialer for our team, but we are not using a full CRM integration due to cost concerns.
Each of our callers fills out information into separate Google Sheets, and we’re looking for a low-cost or free solution that allows our CRM or a centralized system to auto-update from these sheets.
Is there any native functionality within RingCentral, or any partner tools or integrations you recommend that could help us automatically sync data from multiple Google Sheets into a CRM-compatible format? We're hoping to avoid expensive full-stack CRM solutions or heavy-duty integrations. Also information on…
1 vote -
Can you please add Radio.Co so that I can link to my number for RingCentral?
I would like to use RingCentral for my internet radio show housed by Radio.co. The apps would need to be integrated. This number will be for the live callers to call into the radio show. We need to confirm that we will be able to use Radio.co with RingCentral.
1 voteThis is not an integration we are likely to build ourselves. But it also sounds like this is more of a support question. I would encourage you to reach out to our support team and see if they can confirm is RingCentral is compatible with Radio.co. I don't see why it wouldn't be, but your requirements are not clear about what needs to work and how. Be sure to add that information to your support ticket.
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Template for Workflow Builder: voicemail received
auto sms reply to received voice mail. Such as "We have received your voice mail and should be responding within 4 working hours."
2 votesWe do have a recipe for this use case, but we provide it with a big caveat: consent is required before deploying this capability. See recent comments on the idea for a more lengthy explanation.
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Remove Draconian Rate Limits
RingCentral's rate limiting renders the API of limited use compared to competitors. Having worked with Twilio, Shopify, BigCommerce, Google, and many other players in the e-comm space, I can easily say RingCentral's API is the worst due to these limits. Even the stated rate limit/extension/minute fails when implemented properly and you must apply second level organizational limits on top of that. I, and many others, would benefit from more useful limits and ultimately, this would make RingCentral more competitive.
1 voteWe are unlikely to change our rate limit policy. Every API is carefully evaluated to understand what their throughput is, and rate limits are then set accordingly. We do, however, have a process where developers can request a change to their rate limit, which can often be accommodated.
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Support for Multiple Browser Sessions in CXOne
Currently, agents are being logged out of the CXOne system when multiple browsers are open with CXOne running in each. We would like to request the ability to configure a setting that allows agents to remain logged in across multiple browser instances without being automatically logged out, improving flexibility and user experience.
3 votesWe do not own or control the CX One product - we only whitelabel it. Please direct this idea to the Nice InContact.
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Fax outlook notification - Print to Fax
When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.
4 votesThis is not something RingCentral can control - this is a function of Outlook.
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Show lead source for a phone call in Salesforce
I have posted my phone number to a number of different places. When someone calls me, I want to know where that lead is coming from, and I want to see in Salesforce.
1 voteThis is a hard one to know how to record as. I am marking "will not implement" as there are third-parties who do this quite well. I encourage you to check out Call Rail. It is unlikely that we are to build this ourselves - at least in the current moment.
Tracking the lead source for a phone call is not something that is easily done with a single phone number. The best way to solve this problem is to give yourself one phone number for each lead source, and to use those phone number to corrlate phone calls to lead sources.
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Bullhorn reports
Ability to show in our Ringcentral call logs / reports the same information that shows on Bullhorn reports
1 voteI am marking this as will not implement, but it is possible that this may already be supported. It is difficult to tell based on the little amount of information provided.
There is a Bullhorn Analytics project. It is not yet flexible enough or self-service enough for us to be in sync with. However, RingCentral App Connect does transmit data to Bullhorn, which may enable this to be fully implemented.
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RingCentral for Hubspot call log in Notes
The customer wanted to save the call logs in Notes in Hubspot.
5 votesThis is not a bad idea, but we are doing our best to log calls according to the guidance we receive from Hubspot, so that call activity is placed in the ideal object to take full advantage of other HubSpot features.
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log calls in Bullhorn for multiple contacts
It would be easier to log calls in duplicate contacts because not all users know how to check which contact was used
2 votesBullhorn does not support this feature directly. You can only associate calls with a single contact. However, if you can provide more details about ways we could improve the matching of calls to contacts that could help us solve the underlying problem.
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Want to have the option to use call que pick on the application bridge operator console
Want to have the option to use call que pick on the application bridge operator console
1 votePlease reach out to Bridge Operator Console with this feature request.
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Acumatica Cloud ERP
Please look into an integration with Acumatica ERP. It was built for connectivity with APIs and easy integrations. Since it has native CRM and Case management, this would be a big plus for RingCentral.
5 votes -
Integration with JobNimbus
I would like to recommend that you develop an intergration with JobNimbus.
6 votes -
Call-in feature to make changes to IVR
Call-in feature to make changes to IVR
1 vote -
Integrate with Anow software
Allow integration with Anow.com for click to call and texting.
1 vote -
Agentcrm Integration
I need direct connection between ringcentral and AgentCRM
1 vote
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