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180 results found

  1. Enable multiple features for SCIM Active Directory Provisioning

    Ability to "Department Field" in RC Admin portal after provisioning
    Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    29 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Time Based Call Routing in Visual IVR editor

    Please add date/time and formula based call routing in visual IVR setup.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. RingCentral for Zoho CRM - Call Transcription

    Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Salesforce

    Summary:
    When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).

    Impact:
    While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.

    Request:
    Is there a way to adjust the overlay behaviour or limit it to only the intended call…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Add Desktop App Chat to Google Workspace Add-on App Integration

    In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Netsuite logging

    Log a call to Netsuite eventhough it is not Affilaated with any company

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Add an Integration with Autotask PSA

    We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Slack feature

    Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Salesforce noise reduction

    Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Rc for Hubspot bulk SMS

    Send bulk SMS using RC for Hubspot

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Hubspot recording

    Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. SSO attributes

    it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
    if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. I would like to see my calendar in RingCentral from Gmail

    I would like to see my Gmail Calendar in Ring Central

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. RingCentral Scheduler using Google (Gmail users)

    Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Dentrix Dental Software

    My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Zendesk ticket

    Ability to remove the ticket status on RingCentral widget

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Connectlingua Integration

    Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

    https://www.interactcx.com/connectlingua

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. RingCentral for Intune

    The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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