233 results found
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SSO notifications
Notify via email if SSO certificate is nearing expiry
Please add the option to send email notifications before the certificate expires.
1 vote -
Pass through additional call metadata to be used in Dynamics contact forms
It will be really helpful if additional call metadata can be passed through for Dynamics-side development. For example, automatically assigning a lead source on the contact form based on the phone number. We have someone who could add the logic within Dynamics, but he needs the call metadata to pass through. Thank you!
1 vote -
Zendesk - Integrations Console
Enable to include user groups in the inclusion list
1 vote -
Add details to the To and From field in RIngCX for Zoho
Add details to the To and From field in RIngCX for Zoho as currently it is only reserved for ZOHO.
1 vote -
Rearrange contacts not in alphabetical order in Beetexting app
Ability to rearrange contacts not in alphabetical order in Beetexting app will be a great help, like arranging from main number to users
1 vote -
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce
Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues
25 votes -
Salesforce noise reduction
Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"
8 votes -
RC App Connect to Clio Grow CRM
After integrating RingCentral with Clio Grow (not Clio Manage), we’d like RingCentral to automatically display the caller’s name on incoming calls when the phone number already exists in our Clio Grow contact database.
1 vote -
oData
Create an oData link so that data can be exported to a spreadsheet easily and/or connected directly to Bi Tools
1 vote -
Integrate Text messages with 3rd party network monitoring APIs
Allow integration of 3rd party apps like What'sUpGold or other network managing/monitoring solutions to regulate and tie a text message to and email alert - to call and leave a message or send a text message alert (voicemail transcription). For example device XYZ alerts on ABC network management/device management alert - send a email + text notfication to IT admins or on-call. This way the Ring Central can be a part of helping the security teams/community help be part of network support analytics and notification measures.
1 vote -
Phone Call activity logs in Dynamics
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
We have already completed the following steps from our end:
- Signed in to the RingCentral Integration Console.
- Selected our Dynamics 365 account from the connected integrations list.
- Enabled the Activity Sync toggle under Activity Sync preferences.
- Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
- Set the contact matching preferences for unknown numbers…
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
SLO for SSO
I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to…
2 votes -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
square
You should add so when a customer want to place a order over the phone AI Rep
1 vote -
Integrate sms with Halo
When a text comes into a specified number, a ticket could be created in Halo PSA. This could be restricted based on customers in Halo perhaps, or some other way to avoid spam tickets. Halo is already integrated with phone calls but not with SMS. Many of our customers text to notify us of issues, and if that generated a ticket it would be great.
1 vote -
Autocreate contact Pipedrive
Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect
2 votes -
BuilderPrime CRM
Customer wants BuilderPrime to have direct integration with RingCentral. Currently, there's none.
1 vote -
Integrate Microsoft Copilot with RingCentral
The possibility to integrate Microsoft Copilot in RingCentral.
Will be great to have statistics or even make a call summary.4 votes -
SSO certificate
Ability to delete / remove the certificate on RC side by not going to Azure
1 vote
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