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384 results found

  1. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    29 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  2. SMS Template in RingCentral for HubSpot

    SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes
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  3. RC for Hubspot features

    Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses. The Ring/HubSpot app does not give the option for "Ask First" transfers when making calls through the app, only when making calls through the browser.

    2 votes
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  4. Enable users on Salesforce to select all Numbers on the account

    Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  5. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  6. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
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  7. Hubspot Inbox Workflows

    Add support for creating workflows that targets the Hubspot Inbox.

    The only workflow that can be supported at this time is outbound SMS and it would be great to expand the automation possibilities using RingCentral as the voice/SMS provider.

    3 votes
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  8. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    3 votes
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  9. RingCentral for Zoho CRM - Call Transcription

    Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes
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  10. RC for Salesforce - AI Notes

    Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

    17 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  11. Using Multiple Entity IDs to one RC Account

    Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes
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  12. Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce

    The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.

    3 votes
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  13. Fathom

    2 votes
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  14. SMS/Voicemail/Fax notification on RC for Salesforce

    Currently, we only have a ringing tone for incoming calls on RC for Salesforce.

    It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.

    2 votes
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  15. HubSpot call log automation

    Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    2 votes
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  16. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

    2 votes
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  17. RingCentral Scheduler using Google (Gmail users)

    Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

    2 votes
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  18. MS Teams silent install for exe version

    Add a silent installer for exe version in the downloads gallery

    1 vote
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  19. Salesforce access

    Ability to edit settings of Salesforce even without Salesforce admin access

    1 vote
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  20. Simple CRM solutions

    We currently use RingCentral as our dialer for our team, but we are not using a full CRM integration due to cost concerns.

    Each of our callers fills out information into separate Google Sheets, and we’re looking for a low-cost or free solution that allows our CRM or a centralized system to auto-update from these sheets.

    Is there any native functionality within RingCentral, or any partner tools or integrations you recommend that could help us automatically sync data from multiple Google Sheets into a CRM-compatible format? We're hoping to avoid expensive full-stack CRM solutions or heavy-duty integrations. Also information on…

    1 vote
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