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Developer Platform, APIs, & Integrations

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180 results found

  1. Ability to "Department Field" in RC Admin portal after provisioning
    Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference

    1 vote

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  2. Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes

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  3. The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    29 votes

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  4. Please add date/time and formula based call routing in visual IVR setup.

    1 vote

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  5. Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes

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  6. Summary:
    When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).

    Impact:
    While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.

    Request:
    Is there a way to adjust the overlay behaviour or limit it to only the intended call…

    1 vote

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  7. In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.

    1 vote

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  8. Log a call to Netsuite eventhough it is not Affilaated with any company

    1 vote

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  9. We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.

    1 vote

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  10. Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.

    1 vote

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  11. Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"

    1 vote

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  12. Send bulk SMS using RC for Hubspot

    1 vote

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  13. Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side

    1 vote

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  14. it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
    if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.

    1 vote

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  15. I would like to see my Gmail Calendar in Ring Central

    1 vote

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  16. Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

    2 votes

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  17. My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.

    1 vote

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  18. Ability to remove the ticket status on RingCentral widget

    1 vote

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  19. Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

    https://www.interactcx.com/connectlingua

    1 vote

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  20. The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes

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