392 results found
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EZLynx Integration
Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.
8 votes -
Client would like visibility in SF to Closed FRAUD cases
Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.
2 votes -
Integrate with SugarCRM
SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.
4 votes -
CallRail type marketing source analytics tracks origin based on channel
Marketing source tracking
2 votes -
Sync TELUS Business Connect voicemail to MS teams
Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.
1 vote -
API Connect with CRM "GoHighLevel" or their private app "LeadConnector"
A CRM platform to whitelabel as a SaaS product.
8 votes -
Salesforce Integration - Log Call Recording from RC as a File
Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.
1 vote -
Jobber app integration
Automatically recognize existing customers, use the texting features to access client accounts, make requests, and schedule work.
10 votes -
MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users
Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.
2 votes -
Integrate with Outlook's flagged email/task tool
Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.
3 votes -
RingCentral for SalesForce: Prevent screen pop for internal calls
Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).
2 votes -
MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality
Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.
2 votes -
RingCentral for HubSpot: Search/Associate new call to existing record
The ability to search for and then associated a new call to an existing record for inbound calls without matching records.
2 votes -
RingCentral for HubSpot: Clarity with Outbound caller ID
It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.
2 votes -
Zoom Integration
It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…
7 votes -
Integration with Calendly
Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.
20 votes -
Sync Contacts with Workiz
Connect with Workiz
2 votes -
Support for Google shared contacts sync in Chrome extension
The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.
2 votes -
Archiver (SFTP) to support auto-generated SSH key passwords.
Please add Azure SFTP with SSH as a solution to your archiver, Azure is the second largest cloud hosting provider, and yet no solution from RC. We want data secure within our environment and encrypted while in flight and at rest, the reason we want Azure with SSH.
1 vote -
More control over apps for team chats
We use various integrations with some of our chats that provide us updates from monitoring and status providers for our systems like Statuspage, OpsGenie, Pingdom, Jira, etc. The problem is that when the people who make the apps leave the company it breaks these integrations, and they are used by more than just the person who made them. It would be nice if you could create these integrations so they are not tied to a specific user or be able to reassign them to another user to manage. Also the ability for team admins to be able to manage all…
10 votes
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