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  1. Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.

    8 votes

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  2. publish Five9 UC Adapter App into Avaya Cloud Office App Gallery

    1 vote

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  3. Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.

    8 votes

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  4. Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.

    2 votes

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  5. SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

    4 votes

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  6. 2 votes

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  7. Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  8. Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote

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  9. Automatically recognize existing customers, use the texting features to access client accounts, make requests, and schedule work.

    10 votes

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  10. Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes

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  11. Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.

    3 votes

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  12. Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

    2 votes

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  13. Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes

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  14. The ability to search for and then associated a new call to an existing record for inbound calls without matching records.

    2 votes

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  15. It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes

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  16. Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    22 votes

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  17. It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…

    7 votes

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  18. Connect with Workiz

    2 votes

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  19. The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  20. Please add Azure SFTP with SSH as a solution to your archiver, Azure is the second largest cloud hosting provider, and yet no solution from RC. We want data secure within our environment and encrypted while in flight and at rest, the reason we want Azure with SSH.

    1 vote

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