164 results found
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remove HUD
I have very few employees and HUD is completely irrelevant to my business. Every time I open the app, it opens to HUD and I need to click over to favorites. It is a real pain to do this EVERY TIME and I should be able to opt out of it somehow. The rep advised that I cannot either make it default to my favorites, or remove the extension. Please make either one, or both of these options available. Thanks.
1 vote -
One Click to Dial in RC app connect
A feature wherein they click on the number in Pipedrive and will ring directly to the RC app connect without clicking the phone icon or a hover-to-show tooltip.
1 vote -
RC QA Management
One enhancement that would be very helpful is adding an option, when building the evaluation form, to have the total score automatically pre filled when the form is published, allowing evaluators to deduct points as needed, instead of manually entering scores for each KPI. This would save significant time, reduce manual effort & improve efficiency. Since one of our main goals in moving evaluations to RingCentral is to minimize manual processes, this feature would add great value.
1 vote -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
3 votes -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?
2 votes -
Using a standalone RingCentral email domain
Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.
2 votes -
Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
4 votes -
"Every 3 days" option in Customized workflow
The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
They don't want to create multiple workflows per patient.2 votes -
Download Teams messages, including all reactions, images, files, and other documents shared within those messages.
I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?
3 votes -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
2 votes -
RC for MS Dynamics - SMS features
Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS
2 votes -
automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
5 votes -
Ability to Change Extension Number for AIR
Customer want to align the extension code of his AI Receptionist to his Site extension so it would be easier for them to identify the reports and analytics.
Currently we have option to modify the settings for extension number for AIR but getting error message when we try to update it.
1 vote -
Post Call Survey with Zendesk Integration
The customer wants the post-call survey to be sent automatically after a call is completed in their Zendesk integration.
1 vote -
allow reliable delivery of notifications via Verizon SMS
Allow reliable delivery of notifications via Verizon SMS
31 votes -
BT Feature Request: Enhanced Privacy Settings for Analytics Live Reports
Currently, the Analytics Live Reports feature provides only two visibility options: Public and Private. We would like to request an enhancement that allows administrators to grant access to specific users or extensions.
Proposed Improvement:
Add a new privacy setting option (e.g., “Custom”) that enables administrators to specify individual users or extensions who are allowed to view particular live reports.Benefits:
Improves data security and privacy by limiting report access to authorized individuals only.
Provides greater flexibility for organizations with role-based access needs.
Reduces the risk of sensitive data exposure while maintaining collaboration efficiency.
1 vote -
Integrate WhatsApp to MVP plans
It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.
80 votes -
Turn off the park location tone
Have an option to turn off or change the park location tone/ring tone when the call is on park.
1 vote -
Force a number associated with multiple contacts to display as a Department or Site
Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.
We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.
4 votes
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