149 results found
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Ability to add alternate host in Outlook 365 add-on when scheduling a meeting
The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral call to join a different RingCentral call. When he joins the 2nd call, he disconnects the attendees in the first call because an alternate host can't be select for the first group call. Having this app would be a very nice feature for busy professionals. Please contact me when the feature is available. Thank you. In…
2 votes -
RedTail Integration independent of Browser
RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, we have come across no other tech that requires a specific browser to integrate with RedTail. Please update.
3 votes -
Report for active users in Contact Center
It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.
1 vote -
A webhook for when a change in emergency location has been detected.
In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens instead, which then allows our 3rd party service to request and receive a much more in-depth emergency location from the user, which we can then pass back to RingCentral for the call routing. This allows our systems to work together to use our system for getting the location and then notifying on site staff and emergency personal of…
2 votes -
prerecorded message that can kick at the middle of a call via triggering it through the dial pad.
When talking to customers we now have to read a disclosure EVRY time we talk to someone about a plan. Instead of us reading, I would like to click a number on our dial pad and play the recording so the client can hear it
1 vote -
Option to activate the text tool when the user is set up a new line.
It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…
1 vote -
Tiered Ring Groups - Call Queues
Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members answer all calls at all tiers along with not disturbing secondary members with the initial ringing.
4 votes -
An option to create a link that can be used for clients to view our calendar availability and select open dates/times to schedule meetings.
The URL should be easily shareable and lead to an interactive calendar that shows our availability based on our google/outlook calendar sync. They should be able to select open dates and times as well as input a reason or topic for the meeting.
2 votes -
Ability to Assign User Templates via API
I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API
4 votes -
ACO HUD to show transferred call
Hi, this idea came from one of my clients:For the HUD to show the inbound caller even when transferred to another extension."The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might transfer an inbound call to one of my users, to everyone else in the organisation, that user appears to be in an active call with me when they are not. That’s a weird design concept with no value to our organisation. We check the HUD to see if a user is on the phone and with whom. It’s…
2 votes -
Support for Azure & Windows 365 VDI environments
Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.
25 votes -
RingCentral Terraform Provider - Infrastructure as Code for Admins
As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in RingCentral accounts.As a customer with over 230 sites each with multiple users, IVRs, Queues and devices, being able to manage this as code provides both consistency and an ability to scale.Although the APIs are useful, our engineers prefer to work with Infrastructure as Code (IaC) as it is a lot easier. Allowing us to focus on meeting business requests, rather than developing…
7 votes -
Ability to send bulk faxes
That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.
2 votes -
Fetch list of device ids for a user via API (especially webrtc device ids)
Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic and volatile. Our system could route calls to them, but there is no way to obtain a list of Device IDs associated with a user. To facilitate a transfer one would:Look up user's device IDsFind the device ID associated with WebRTCCall Forward Call API to transfer call to that device IDThis idea is specifically for an API that would…
2 votes -
Send MMS From Zapier
Would like to be able to send an MMS from Zapier
1 vote -
Remove/disable the "delete post" option in more
When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.
1 vote -
Add New Contact Via Zapier
It would be useful to automatically add a new contact into a ring central account via Zapier rather than having to manually add that contact.
1 vote -
1 vote
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Call Queue and Transferring calls to multiple companies.
My company transfers our calls to different partners, let's say in this case Company 1 and Company 2. I want to be able to call ONE RC number and yoru system decides what company the call would be transferred to based on rules and parameters I set within Company 1 and Company 2. Examples of the rules or parameters would be Hours of Operations, State the company works in, amount of leads I want to send this specific copmany (ie. 1 leads per hour or 10 leads per day, 100 leads per month). Company 1 and Company 2 SHOULD be…
1 vote -
Add ExtensionId to message-store phone number objects
I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint.It'd also follow a 'standard' thats close to the Telephony events.Current:"body": { "id": "{sms id}", "to": [{ "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone number}", "location": "{approx phone location}" }}Idea/Proposal:"body": { "id": "{sms id}", "to": [{ "extensionId": "{my extension id}", <---- just need add this "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone…
1 vote
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