68 results found
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Options to call or SMS by hovering on a Phone number
Kreg wants to have the possibility to hover over a number and be presented with the chance to call or send SMS, which was with the RingCentral for HubSpot extension.
He is gutted that he has to navigate a few steps before calling a contact or sending an SMS.
He says this makes things more complicated.
2 votes -
Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral
🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
🔹I want to automate this
I want to know Can I do this using Webhook2 votes -
Hubspot Integrations on Phone
Enable the native integrations through Cell phones as well when using Hubspot
1 vote -
HubSpot: Associate Calls to other objects such as Deals
Currently, we are only able to associate calls to a contact record. And even though all the call logs are saved against that contact record, it can become tedious to figure out which call is related to which deal. Moreover, sometimes a call needs to be linked to an email or a manual note, to give it more context and make it easily searchable.
So an option to associate calls to other objects (Deals, Invoices, Emails, Notes, etc) in HubSpot would be very useful.
2 votes -
Service Hub/Helpdesk: Calls to an RC number will create a ticket automatically
Calls to an RC number will create a ticket automatically
2 votes -
Voicemail recording and IVR selections
Enable to log voicemail recording and IVR selections in Hubspot
1 vote -
RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI
Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.
They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…
2 votes -
option to log the call along with the voicemails in HubSpot
RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.
2 votes -
RingCentral for Hubspot - integrate multiple Hubspot account as one
need to connect my ring central to hubspot. But main ring central is running 2 company under one account. and the 2 company number need to connect t o 2 different hobstpot portal
1 vote -
Custom field/property mapping in HubSpot
We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.
2 votes -
HubSpot Shared SMS Inbox Integration for Company Main/Direct Number
We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.
Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:
Access and view all incoming messages sent to the company main number
See the SMS logs associated with relevant contacts or leads
Send and reply to SMS messages directly within the same thread
This would improve visibility, coordination, and responsiveness across teams managing customer…
2 votes -
Enable Voicemail to call Groups on Hubspot
When a voicemail is sent to a call group, enable the users in the group to upload and access voicemail on Hubspot
1 vote -
HubSpot call log automation
Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.
3 votes -
Route RingCentral Voicemails to HubSpot via Email
Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.
Use Case:
Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.
1 vote -
SMS Template in RingCentral for HubSpot
SMS Template in RingCentral for HubSpot
We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.
2 votes -
Too many active phones when using HubSpot
Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.
2 votes -
Custom created properties in RingCentral for HubSpot integration
Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration
3 votes -
RC for Hubspot SMS Notification
Would like to have a notification when receiving an SMS from RC for HubSpot
1 vote -
Outbound Calls to Pull up User records on Hubspot
Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen3 votes -
Create a Follow-up Task for Hubspot
Enable users to create a "Follow-up" call task similar to Hubspot's task feature
1 vote
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