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106 results found

  1. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    13 votes

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    5 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  2. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    12 votes

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    Under Review  ·  6 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    14 votes

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    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
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  4. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    14 votes

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    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
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  5. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  6. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    7 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  7. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    8 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  8. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    6 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. RingOut

    Use Ringout for deskphones and other devices

    5 votes

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    Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes

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    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
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  11. Hubspot Voicemail Integration

    HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

    3 votes

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    Future Consideration  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  12. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    4 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  13. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for…
    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. Sync Hubspot contacts with RingCentral

    Sync Hubspot contacts with RingCentral to display them under 'Contacts'

    https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Support for Voicemail Co-Recipient in HubSpot Integration

    Description:
    Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

    Use Case:
    Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

    Current Behavior:
    Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

    Expected Behavior:
    The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

    Impact:
    Improved team efficiency…

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  16. Pop up the app for inbound calls in RC for HubSpot CTI

    Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.

    It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.

    3 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. Text message templates in RingCentral for HubSpot CTI

    Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.

    Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.

    2 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  18. Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral

    🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
    🔹I want to automate this
    I want to know Can I do this using Webhook

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  19. Add SMS records in Hubspot Reports

    In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.

    The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. Hubspot Integrations on Phone

    Enable the native integrations through Cell phones as well when using Hubspot

    1 vote

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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