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146 results found

  1. Barge, Whisper, and Listen-In in RingEx for Hubspot

    The Barge, Whisper, and Listen-In features in RingEX integrated with HubSpot provide valuable tools for supervisors, managers, and support teams to improve call quality, enhance agent performance, and ensure better customer experiences.

    15 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  2. Hubspot multiple window

    • Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
    • Notification popup for calls are showing on all windows instead of just 1
    Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab

    10 votes

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    New  ·  11 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. "Activity Assigned To" field to populate when sending SMS from Hubspot

    When sales reps sync their RingCentral SMS activity to HubSpot via the integration's SMS Logging feature, the communication content logs successfully onto the contact timeline, but the "Activity Assigned To" (HubSpot Owner ID) property remains completely unpopulated ("No owner"). This prevents the sales operations team from tracking SMS activity per rep for reporting and sales optimization.

    Enable the "Activity Assigned To" field populated as well upon syncing

    9 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  4. Send SMS inside Hubspot Helpdesk

    Ability to send SMS inside HubSpot Help Desk conversations/tickets.
    Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers

    5 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  5. Ability to choose if Call Recordings are logged to HubSpot

    It would be great to have the ability to have call details log without having the actual recording logged to HubSpot.

    2 votes

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  6. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    19 votes

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    Under Review  ·  9 comments  ·  Integrations: HubSpot  ·  Admin →
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  7. Automatic contact creation for manually logged calls involving unknown numbers

    It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.

    2 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  8. Hubspot should not show SMS delivered if it's blocked by RingCentral

    Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

    5 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. See users who have used the RingCentral Integration for HubSpot

    Ability to get a list of users who have signed into the RingCentral Integration for HubSpot

    3 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    20 votes

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    New  ·  5 comments  ·  Integrations: HubSpot  ·  Admin →
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  11. Group SMS for Hubspot

    Ability to log a group SMS within Hubspot

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Hubspot

    Enable support of RC for Hubspot within Afghanistan

    1 vote

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  13. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    17 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. Global Authorization Option for RingEX for HubSpot

    Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

    Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

    It would be beneficial to introduce an option that allows HubSpot or RingCentral admins…

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    15 votes

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    5 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  16. Hubspot calling

    Ability to make call from Hubspot contacts using the RingCental desktop app but do not open the Hubspot dialer

    1 vote

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  17. SMS logs to Company or Deal in Hubspot

    Include SMS logs to Company or Deal in Hubspot integrations

    1 vote

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  18. RC for Hubspot Auto-Dial per Task

    The Ringcentral application should dial the next company when click to move to the next company. Now i have to do one more step to click on

    1 vote

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  19. Set up main company number for hubpsot

    Set up the main company number for HubSpot: getting the call activity of the main line into HubSpot

    1 vote

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  20. Integrations Console - SMS messages link to users in Hubspot

    Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category

    2 votes

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