131 results found

1. Hubspot multiple window

   • Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
   • Notification popup for calls are showing on all windows instead of just 1
   Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab

   10 votes

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   New  ·  11 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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2. Send SMS inside Hubspot Helpdesk

   Ability to send SMS inside HubSpot Help Desk conversations/tickets.
   Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers

   5 votes

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   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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3. RingCentral for HubSpot Mobile Experience

   Provide a mobile experience for RingCentral for HubSpot

   19 votes

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   Under Review  ·  9 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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4. Automatic contact creation for manually logged calls involving unknown numbers

   It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.

   2 votes

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   New  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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5. Hubspot should not show SMS delivered if it's blocked by RingCentral

   Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

   5 votes

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   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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6. See users who have used the RingCentral Integration for HubSpot

   Ability to get a list of users who have signed into the RingCentral Integration for HubSpot

   3 votes

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   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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7. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   20 votes

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   New  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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8. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   17 votes

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   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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9. Call Recordings in Hubspot

   Implement Call recordings in HubSpot for playback

   15 votes

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   5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

   Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

10. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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11. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    9 votes

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    Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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12. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    8 votes

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    New  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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13. User Context Logging for SMS in HubSpot integration

    By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

    [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

    It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

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    5 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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14. Hubspot Voicemail Integration

    HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

    6 votes

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    Future Consideration  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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15. Sync Hubspot contacts with RingCentral

    Sync Hubspot contacts with RingCentral to display them under 'Contacts'

    https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

    5 votes

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16. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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17. Integrations Console - SMS messages link to users in Hubspot

    Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category

    1 vote

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18. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

    Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

    Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

    2 votes

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19. HubSpot SMS workflow automation to reflect in Hubspot

    Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

    Inquiry related to:
    https://jira.ringcentral.com/browse/RCINT-46469

    3 votes

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20. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    4 votes

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