113 results found
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RingCentral for HubSpot Mobile Experience
Provide a mobile experience for RingCentral for HubSpot
17 votes -
18 votes
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Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
16 votes -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
14 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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HubSpot Video Meeting Scheduler
RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites
11 votes -
RingEX for HubSpot: Conference Call Capability
Ability to have conference calls within the RingCentral for HubSpot Integration
9 votes -
HubSpot: Automatic Ticket Creation
Create tickets automatically for calls using the HubSpot Integration
10 votes -
Hubspot Voicemail Integration
HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.
5 votes -
Call Park for RingEX HubSpot
Allow users to park calls within the Integraiton
7 votes -
User Context Logging for SMS in HubSpot integration
By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:
[Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)
It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.
4 votes -
Sync Hubspot contacts with RingCentral
Sync Hubspot contacts with RingCentral to display them under 'Contacts'
https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365
4 votes -
RingOut
Use Ringout for deskphones and other devices
6 votes -
HubSpot Inbox Feature
Utilize RingCentral for HubSpot with the HubSpot inbox feature
6 votes -
Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations
Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls
2 votes -
HubSpot SMS workflow automation to reflect in Hubspot
Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.
Inquiry related to:
https://jira.ringcentral.com/browse/RCINT-464692 votes -
RingCentral for HubSpot - Fax
Ability to fax using the HubSpot integration
4 votes -
Display Inbound Caller ID in Preview Window for RingCentral for HubSpot
Description:
Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.Current Behavior:
- The preview window shows the last received call information instead of the new incoming call.
- In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.
Requested Enhancement:
- Modify the RingCentral for…
3 votes -
Add SMS records in Hubspot Reports
In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.
The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.
4 votes -
Voicemail recording and IVR selections
Enable to log voicemail recording and IVR selections in Hubspot
2 votes -
Support for Voicemail Co-Recipient in HubSpot Integration
Description:
Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.Use Case:
Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.Current Behavior:
Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.Expected Behavior:
The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.Impact:
Improved team efficiency…3 votes
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