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125 results found

  1. Hubspot should not show SMS delivered if it's blocked by RingCentral

    Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

    5 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  2. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    18 votes

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    Under Review  ·  8 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    20 votes

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  4. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    17 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  5. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    15 votes

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    5 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  6. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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  7. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    9 votes

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    Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Admin →
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  8. User Context Logging for SMS in HubSpot integration

    By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

    [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

    It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

    5 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. Hubspot Voicemail Integration

    HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

    6 votes

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    Future Consideration  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. Sync Hubspot contacts with RingCentral

    Sync Hubspot contacts with RingCentral to display them under 'Contacts'

    https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

    5 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  11. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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  12. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

    Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

    Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

    2 votes

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  13. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    7 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. HubSpot SMS workflow automation to reflect in Hubspot

    Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

    Inquiry related to:
    https://jira.ringcentral.com/browse/RCINT-46469

    3 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for…
    4 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  16. RC for Hubspot Native App using Safari browser

    Mac OS 15.7.4 Safari browser 26.3
    Unable to get HubSpot app to connect with Ringcentral. After logging in to both platforms and attempting to connect them, fail/error message in Hubspot app:
    "You're missing necessary parameters The following parameters are missing and are needed to continue with the integration process:
    -clientid
    -redirect    uri
    Please contact the integrator

    1 vote

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  17. Hubspot Integration SMS retention policy

    Extend retention of SMS just like RC app

    1 vote

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  18. Call Queue Option for Integrations Console - Hubspot

    Enable admin to setup and select Call Queues for Call Log Inclusion/Exclusion List

    1 vote

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  19. RingOut

    Use Ringout for deskphones and other devices

    6 votes

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    Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    6 votes

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