138 results found

1. Hubspot multiple window

   • Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
   • Notification popup for calls are showing on all windows instead of just 1
   Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab

   10 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  11 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Send SMS inside Hubspot Helpdesk

   Ability to send SMS inside HubSpot Help Desk conversations/tickets.
   Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers

   5 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. RingCentral for HubSpot Mobile Experience

   Provide a mobile experience for RingCentral for HubSpot

   19 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  9 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Automatic contact creation for manually logged calls involving unknown numbers

   It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Hubspot should not show SMS delivered if it's blocked by RingCentral

   Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

   5 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. See users who have used the RingCentral Integration for HubSpot

   Ability to get a list of users who have signed into the RingCentral Integration for HubSpot

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   20 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Group SMS for Hubspot

   Ability to log a group SMS within Hubspot

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   17 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Global Authorization Option for RingEX for HubSpot

    Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

    Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

    It would be beneficial to introduce an option that allows HubSpot or RingCentral admins to authorize the RingEX for HubSpot integration on behalf of users globally. This would streamline deployment, reduce onboarding friction, and eliminate the need for each user to log in individually to authenticate their account.

    Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

    Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

    It would be beneficial to introduce an option that allows HubSpot or RingCentral admins… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    15 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

12. Call Waiting Ringtone in RingEX for HubSpot

    The Call Waiting feature is currently available only in the RingCentral desktop and web applications and is not supported within the RingEX for HubSpot CTI dialer. When a call is received on Line 2 while another call is active in the CTI, the incoming call must be manually ignored.

    As an alternative, you may configure RingEX for HubSpot to use the RingCentral desktop application for calling by navigating to Settings > Calling and selecting RingCentral App. This allows calls to be handled through the standalone RingCentral application, where call waiting and other calling features are supported.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Hubspot contact sync

    It would be great if all my hubspot contacts were listed under "hubspot contacts." Right now we have internal contacts and personal contacts. All HubSpot contacts sync to my personal contacts, and the limit is 10,000. All contacts from HubSpot are shared within the company, so they really aren't personal contacts. Now, if I want to create a personal contact, I have to go into my admin portal, delete a contact, and then hurry and add my personal contact. The reason I use my desktop app instead of the HubSpot integration with calls via RingEx is that most of my communication is through text message. The desktop app for RingCentral is way cleaner for managing my text messages. RingCentral through HubSpot is not as user-friendly for calls, either. Much easier to manage everything in the RingCentral desktop app, but not all of my "HubSpot" contacts can be synced since we hit that limitation. Our contacts in HubSpot will only continue to grow as we pull data for marketing campaigns

    It would be great if all my hubspot contacts were listed under "hubspot contacts." Right now we have internal contacts and personal contacts. All HubSpot contacts sync to my personal contacts, and the limit is 10,000. All contacts from HubSpot are shared within the company, so they really aren't personal contacts. Now, if I want to create a personal contact, I have to go into my admin portal, delete a contact, and then hurry and add my personal contact. The reason I use my desktop app instead of the HubSpot integration with calls via RingEx is that most of my… more

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Hubspot - Call Workflow

    Basically i am trying to setup a workflow, based on call ended trigger.
    After failing all attempts to get contacts enrolled in that, i contact Hubspot support for an advice.
    They only could suggest this

    "But because the calls are coming from an integration, we rely on the information they shared with us and how this information is sent to us. If they don't share the engagement ID we need in order to trigger an even workflow, our hands are tied" .Is there any way to push this engagement ID into hubspot? Or any workaround that may be you suggested to other users. My AIM is to trigger all contacts that has a call logged in their activity

    Basically i am trying to setup a workflow, based on call ended trigger.
    After failing all attempts to get contacts enrolled in that, i contact Hubspot support for an advice.
    They only could suggest this

    "But because the calls are coming from an integration, we rely on the information they shared with us and how this information is sent to us. If they don't share the engagement ID we need in order to trigger an even workflow, our hands are tied" .Is there any way to push this engagement ID into hubspot? Or any workaround that may be you suggested… more

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs

    Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.

    If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.

    Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. HubSpot Token Personalization for Text Templates

    Requesting the ability to add personalized user tokens in text templates within the RC for HubSpot integration.

    Added automation will allow for engaging with clients using more personalized messaging and will save time that is otherwise spent on manually personalizing an outgoing text message to include a user's name and other info.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Hubspot Voicemail Integration

    HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

    7 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Future Consideration  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    9 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    8 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating