121 results found

1. RingCentral for HubSpot Mobile Experience

   Provide a mobile experience for RingCentral for HubSpot

   18 votes

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   Under Review  ·  8 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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2. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   20 votes

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   New  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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3. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   17 votes

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   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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4. Call Recordings in Hubspot

   Implement Call recordings in HubSpot for playback

   15 votes

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   5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

5. HubSpot Video Meeting Scheduler

   RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

   11 votes

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   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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6. RingEX for HubSpot: Conference Call Capability

   Ability to have conference calls within the RingCentral for HubSpot Integration

   9 votes

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   Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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7. User Context Logging for SMS in HubSpot integration

   By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

   [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

   It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

   •  

   5 votes

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   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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8. Hubspot Voicemail Integration

   HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

   6 votes

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   Future Consideration  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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9. Sync Hubspot contacts with RingCentral

   Sync Hubspot contacts with RingCentral to display them under 'Contacts'

   https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

   5 votes

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   New  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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10. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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11. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    7 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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12. HubSpot SMS workflow automation to reflect in Hubspot

    Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

    Inquiry related to:
    https://jira.ringcentral.com/browse/RCINT-46469

    3 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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13. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    4 votes

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14. RingOut

    Use Ringout for deskphones and other devices

    6 votes

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    Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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15. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    6 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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16. Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations

    Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls

    2 votes

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17. RC for Hubspot SMS features

    Question 1 - I see that we can set up templates and we can attach small files. Is it possible to same a template with a file attachment?

    Question 2 - When RingCentral logs an SMS activity in HubSpot, it does not attribute that activity to the person that sends the email. This means that our reports that track salesperson activities does not include the number of SMS messages they send as they are not attributed to them.

    1 vote

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18. Increased Detail in SMS Logging

    Just now starting to integrate SMS into our workflow/processes and into our HubSpot portal. I would like to see multiple things added into the body of the "Logged SMS" that the integration creates.

    Currently the log is just this: "[Inbound] SMS from {Contact A} (Contact A Phone) to {Contact B} (Contact B Phone)"

    I believe that the actual content/body of the text is vital to these logs. Without that context, a logged SMS is not helpful except to know that communication is happening. But from a full activity timeline and for transparency, I believe that the body of those messages should be available.

    This would allow other users to pick up conversations on the behalf of other users and quickly gather context about the customer experience for quality and assurance purposes. Especially with the lack of shared inboxes for a phone number, this is the only way for multiple users to communicate with customers.

    Just now starting to integrate SMS into our workflow/processes and into our HubSpot portal. I would like to see multiple things added into the body of the "Logged SMS" that the integration creates.

    Currently the log is just this: "[Inbound] SMS from {Contact A} (Contact A Phone) to {Contact B} (Contact B Phone)"

    I believe that the actual content/body of the text is vital to these logs. Without that context, a logged SMS is not helpful except to know that communication is happening. But from a full activity timeline and for transparency, I believe that the body of those messages… more

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    1 vote

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19. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes

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20. Hubspot Automatic Transcription

    To have the transcription available under the Activity section, not just limited to the dial pad view.

    1 vote

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