155 results found
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Barge, Whisper, and Listen-In in RingEx for Hubspot
The Barge, Whisper, and Listen-In features in RingEX integrated with HubSpot provide valuable tools for supervisors, managers, and support teams to improve call quality, enhance agent performance, and ensure better customer experiences.
15 votes -
Hubspot multiple window
• Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
• Notification popup for calls are showing on all windows instead of just 1
Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab10 votes -
"Activity Assigned To" field to populate when sending SMS from Hubspot
When sales reps sync their RingCentral SMS activity to HubSpot via the integration's SMS Logging feature, the communication content logs successfully onto the contact timeline, but the "Activity Assigned To" (HubSpot Owner ID) property remains completely unpopulated ("No owner"). This prevents the sales operations team from tracking SMS activity per rep for reporting and sales optimization.
Enable the "Activity Assigned To" field populated as well upon syncing
9 votes -
Send SMS inside Hubspot Helpdesk
Ability to send SMS inside HubSpot Help Desk conversations/tickets.
Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers5 votes -
Ability to choose if Call Recordings are logged to HubSpot
It would be great to have the ability to have call details log without having the actual recording logged to HubSpot.
2 votes -
Logging a call and create a new contact should be two completely different actions
What is the point of the integration console setting if it doesn't apply when clients are logged on?
It seems to be that logging a call and create a new contact should be two completely different actions.
1 vote -
Inbound SMS Workflow Triggers and Contact Properties
Please consider adding support for inbound SMS/replies as HubSpot workflow triggers in the RingCentral for HubSpot integration.
It would also be helpful to optionally populate standard or custom HubSpot contact properties with inbound and outbound SMS details.
Currently, SMS can be logged as Communication activities and associated with matched contacts, but inbound replies cannot directly trigger HubSpot workflows or update contact properties.
This capability would enable customers to build automation based on incoming SMS responses and better integrate SMS activity into their HubSpot workflows.
1 vote -
Integrations Console - SMS messages link to users in Hubspot
Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category
4 votes -
Automatic logging of missed calls from call queues in HubSpot
The customer wants missed calls from call queues to be logged in HubSpot.
1 vote -
Hubspot - SMS Workflow using AIR
When a customer calls and the call is unanswered or goes to voicemail, an SMS should be automatically sent to the customer informing them that someone will call them back.
1 vote -
Pre-populate Create Contact feature on Hubspot Integration
Pre-populate the caller number: When an incoming call is received, the CTI should automatically pre-populate the caller’s phone number in the appropriate number field.
Create placeholder contacts after the call ends: Placeholder contacts should only be created once the call has ended, rather than at the start of the call.
Support missed-call and voicemail tracking: This behavior is primarily intended to ensure that when missed calls are logged, we can accurately determine whether the caller left a voicemail.
1 vote -
RingCentral for HubSpot Mobile Experience
Provide a mobile experience for RingCentral for HubSpot
19 votes -
Automatic contact creation for manually logged calls involving unknown numbers
It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.
2 votes -
Expand Contact Sync (10k) Limitation on Hubspot Integrations
Expand Contact Sync (10k) Limitation on Hubspot Integrations for large scale directory accounts
1 vote -
Hubspot should not show SMS delivered if it's blocked by RingCentral
Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.
5 votes -
See users who have used the RingCentral Integration for HubSpot
Ability to get a list of users who have signed into the RingCentral Integration for HubSpot
3 votes -
Call queue status in hubspot
We would like to request that when a user changes their CQ status in HubSpot, the corresponding CQ status in the Admin Portal is updated as well, rather than changing the agent status.
This would ensure that the status remains consistent across both platforms and better reflects the user’s actual CQ availability.
1 vote -
20 votes
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Group SMS for Hubspot
Ability to log a group SMS within Hubspot
2 votes -
Enable 3 way call through native integrations with Hubspot
Enable 3 way call through native integrations with Hubspot; not using RC app as extension
1 vote
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