109 results found

1. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   16 votes

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   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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2. RingCentral for HubSpot Mobile Experience

   Provide a mobile experience for RingCentral for HubSpot

   13 votes

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   Under Review  ·  6 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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3. Call Recordings in Hubspot

   Implement Call recordings in HubSpot for playback

   13 votes

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   5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

4. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   14 votes

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   New  ·  3 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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5. HubSpot Video Meeting Scheduler

   RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

   11 votes

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   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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6. RingEX for HubSpot: Conference Call Capability

   Ability to have conference calls within the RingCentral for HubSpot Integration

   9 votes

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   New  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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7. HubSpot: Automatic Ticket Creation

   Create tickets automatically for calls using the HubSpot Integration

   9 votes

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8. Call Park for RingEX HubSpot

   Allow users to park calls within the Integraiton

   7 votes

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   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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9. Sync Hubspot contacts with RingCentral

   Sync Hubspot contacts with RingCentral to display them under 'Contacts'

   https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

   3 votes

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   New  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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10. Hubspot Voicemail Integration

    HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

    4 votes

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    Future Consideration  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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11. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    6 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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12. RingOut

    Use Ringout for deskphones and other devices

    5 votes

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    Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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13. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes

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    New  ·  3 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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14. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    3 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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15. Add SMS records in Hubspot Reports

    In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.

    The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.

    4 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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16. User Context Logging for SMS in HubSpot integration

    By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

    [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

    It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

    •  

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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17. HubSpot Native Migration

    RingEX for RingCentral is still not available for Partner Brands like AT&T,

    2 votes

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18. RC to Hubspot SMS Logging

    Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.

    3 votes

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19. Hubspot SMS deals

    Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .

    3 votes

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20. Support for Voicemail Co-Recipient in HubSpot Integration

    Description:
    Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

    Use Case:
    Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

    Current Behavior:
    Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

    Expected Behavior:
    The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

    Impact:
    Improved team efficiency and collaboration, reduced manual forwarding of voicemails, and consistent visibility of messages for all relevant users.

    Additional Notes:

    Description:
    Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

    Use Case:
    Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

    Current Behavior:
    Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

    Expected Behavior:
    The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

    Impact:
    Improved team efficiency… more

    2 votes

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