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119 results found

  1. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    18 votes

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    Under Review  ·  8 comments  ·  Integrations: HubSpot  ·  Admin →
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  2. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    18 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    17 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  4. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    15 votes

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    5 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  5. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  6. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    9 votes

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    Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Admin →
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  7. Hubspot Voicemail Integration

    HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

    6 votes

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    Future Consideration  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  8. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    7 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for…
    4 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  11. User Context Logging for SMS in HubSpot integration

    By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

    [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

    It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

    4 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Sync Hubspot contacts with RingCentral

    Sync Hubspot contacts with RingCentral to display them under 'Contacts'

    https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

    4 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  13. RingOut

    Use Ringout for deskphones and other devices

    6 votes

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    Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    6 votes

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    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations

    Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  16. HubSpot SMS workflow automation to reflect in Hubspot

    Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

    Inquiry related to:
    https://jira.ringcentral.com/browse/RCINT-46469

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes

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    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
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  18. Hubspot Automatic Transcription

    To have the transcription available under the Activity section, not just limited to the dial pad view.

    1 vote

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  19. Add SMS records in Hubspot Reports

    In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.

    The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.

    4 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  20. RingCX for Hubspot that would allow them to log calls that end abruptly

    RingCX for Hubspot that would allow them to log calls that end abruptly
    They wanted a feature that would allow them to log calls that end abruptly, where the agent is unable to select a disposition to record the call.

    1 vote

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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