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1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   conditions: having teams calls + RC EA in teams active and logged in.

   as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

   example 1:
   when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

   example 2:
   Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

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   3 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
   Will Not Implement  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

   The 2 calls in discussion are being handled by 2 completely different telephone systems. Although it is possible to detect if the user is on a call in another platform or idle, it is not possible to hold the call going on in another system, i.e, RingCentral can not place Microsoft calls on hold and vice versa. It's possible when both platforms use a single backend or are running on a single platform, so it's easy to write rules for a custom call behavior.